Terms and Conditions

Introduction

1.1 Please read these General Terms and Conditions carefully prior to using the Tooniebet.com website (hereinafter — the “Website”). Your use of the Website is governed by these General Terms and Conditions (hereinafter — the “Terms and Conditions”) and the following documents, as may be applicable depending on your use of the Website (these are referred to as the “Additional Terms” and are incorporated into the Terms and Conditions by reference):

• Privacy Policy;
• Cookie policy;
• the game rules, when you play a particular game on our Website (accessible from the games’ interface);
• rules of a bonus, promotion or other incentive, when you participate in them (accessible on the dedicated page for such promotion);
• Complaints procedure.

1.2 You will be offered to accept the Terms and Conditions prior to registering an account with our Website. Once you accept the Terms and Conditions, you will be legally bound by them. In case of a discrepancy between the Additional Terms and other relevant sections of the Terms and Conditions, the Additional Terms shall prevail. We recommend that you retain a copy of the Terms and Conditions, including the Additional Terms, as well as a record of transactions performed through our Website. By accepting Terms and Conditions you confirm that you have thoroughly read them in their entirety (including the Additional Terms), have understood them, and have agreed to them willingly, of your own free will, not being under any duress, and without any reservation.

1.3 If you use our Website without registering an account, your use shall be regulated by the sections of the Terms and Conditions relevant to your specific use. You should discontinue your use of the Website if you do not agree to the Terms and Conditions.

1.4 In these Terms and Conditions, unless the context otherwise requires, references to the singular include the plural and vice versa, words «include», «including» and similar shall be construed without limitation, and section titles are for informational purposes only and should not affect the interpretation of the Terms and Conditions.

Parties

2.1 This Website is owned and operated by Tobix Limited, a company incorporated under the laws of the Isle of Man, bearing company number 022548V, and located Third Floor, 34 Hope Street, Douglas, Isle of Man, IM1 1AP. (hereinafter referred to as «us», «our», «we» and similar, or the «Company»).

2.2 Unless otherwise stated in this section below, this Website and all games and services offered through it are provided to you by Tobix Limited, licensed and regulated by the Tobique Gaming Commission under licence number 0000050 (issued on the 23rd of April 2025), and you are contracting exclusively Tobix Limited for the provision of the same.

2.3 The terms “you”, “your” and similar refer to you, the person who is using the Website. The term “customer” may refer to you or other users of the Website, as appropriate for the context.

Geographic restrictions

3.1 For various legal or commercial reasons, we do not accept customers from the following jurisdictions (hereinafter — “Restricted Jurisdictions”): Afghanistan, Canadian Provinces of New Brunswick, China, Cuba, Central African Republic, Democratic Republic of Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, North Korea, Russia, Somalia, South Sudan, Syria, UK, USA, Yemen, Venezuela.

3.2 You must not open an account or otherwise use our Website if you currently reside in (or in future become a resident of) any of the Restricted Jurisdictions.

3.3 We do not give any warranties as to the legality of the Website or its use in your jurisdiction, nor do we intend to provide anyone with a capability to use the Website in any way that would be illegal. It is solely your responsibility to ascertain that gaming on our Website is legal in the territory in which you play. Please consult a legal professional in your jurisdiction before using our Website. If at any time remote gambling or other services offered through the Website are or become illegal in your jurisdiction, you must immediately close your account and stop using the Website.

3.4 Some games may be unavailable in certain jurisdictions, as required by the policies of the game providers which may change from time to time.

Your account and information about you

4.1 In order to enjoy all services of the Website, including real-money gambling, you will need to open a personal account by following a simple registration procedure.

4.2 You can open an account with our Website only if you have reached the age of eighteen (18) years, or such higher age of majority as may be applicable in your jurisdiction.

4.3 Your account must be registered in your own name. You are not allowed to use the Website in some else’s name or for the benefit of any other person.

4.4 You must provide accurate personal details (e.g., name, date of birth, physical address, email) during account registration. Accounts must not be shared, sold, or transferred.

4.5 The Website validates the identity of customers through electronic verification and restrict duplicate accounts.

4.6 Only one account is allowed per person / device / household / IP address / phone number. Any additional account which you or any other person may open on this the Website beyond that shall be considered a «duplicate account». You must not attempt to open a duplicate account, including by providing information different from the original account. Should we have a reasonable suspicion that a particular account is a duplicate account, we may, in addition to our other rights under these Terms and Conditions, deduct any winnings obtained through such account and close it.

4.7 When you open your account on our Website, you will be required to provide certain personal information, as prompted by the registration process (hereinafter — “account details”). You must register personally, and all the account details supplied when opening your account must be full and correct. You must maintain your account details up-to-date by contacting our customer support at [email protected] to update them whenever they change. We may collect additional information about you in the course of our business relationship. All such information about you shall be processed in accordance with our Privacy Policy.

4.8 We reserve the right to reject any account opening request or close your account at any time, at our sole discretion.

4.9 It is forbidden to sell, trade, share or otherwise allow access to your account to any third party. It is also forbidden to acquire or log into an account belonging to any other person our use the Website with such account.

4.10 You must keep your access credentials secure and confidential. Any actions performed through your account using your valid username, password or other login credentials will be considered as your own actions and you will be solely responsible for any transactions performed, and for any use or misuse of your account. We shall not be liable for any unauthorized use of your account, except where we were at fault.

4.11 If you encounter problems with accessing your account, please use the password recovery function present on the login screen or contact our customer support for assistance.

4.12 Our base currency is CAD (hereinafter — “base currency”). Depending on your location, your account may be assigned a different currency (hereinafter — “account currency”): your gaming activity, account balance, deposits, withdrawals and other transactions will be calculated in the account currency. However, when reasonably required to perform a transaction, we reserve the right to convert your account balance and/or perform any transaction in our base currency. All such conversions shall be made at the exchange rate of our bank as of the date of conversion. You hereby acknowledge that we shall not bear any responsibility or liability for any currency fluctuations in making any such conversions.

4.13 You may close your account at any time by contacting our customer support at [email protected] or in live chat. We will return the real-money balance of your account to you (subject to the sections of these Terms and Conditions governing withdrawals from your account and after any outstanding bets at the time are settled), but all bonuses, bonus money and other incentives will be forfeited by you.

4.14 We may close your account at any time and at our sole discretion. All valid contractual obligations already made or undertaken by us will be honoured, subject to these Terms and Conditions. We will return the real-money balance of your account to you (subject to the sections of these Terms and Conditions governing withdrawals from your account and after any outstanding bets at the time are settled), but all bonuses, bonus money and other incentives will be forfeited by you.

Deposits to your account

5.1 In order to participate in real-money gambling on our Website, you must deposit (transfer) sufficient funds into your account, which you can then use to place bets. Your account includes two separate balances: real-money balance to hold the real money you deposit and win, bonus balance to hold bonus money which we award to you or which you win as a part of a promotion, such bonus money being subject to withdrawal restrictions until promotional conditions are met.

5.2 To deposit funds into your Account, you can use any of the instruments specified on the deposits page of the Website. We do not accept deposits via cash or checks. We shall not give you any loan or similar service, neither in real money to deposit into your account nor as a credit.

5.3 You must be the rightful owner of all funds and payment instruments used to deposit into your account. We reserve the right to confiscate any winnings derived from deposits made with a third-party payment instrument.

5.4 You warrant that the money you deposit onto our site does not originate from any illegal activity. It is unlawful to deposit money which consists of the proceeds of criminal activities, and you warrant that all funds you deposit were not derived from ill-gotten means. We may not be in a position to immediately verify the source of your funds and our acceptance of your deposit does not constitute or substitute verification of the source of the funds you have deposited.

5.5 Deposits and withdrawals must be processed only through licensed and regulated financial institutions.

5.6 Your use of payment instruments must be in accordance with the terms of use imposed by their respective providers. You will bear any charges imposed by your payment instruments. The minimum deposit amount that we can accept depends on the payment instrument you use and is displayed during the deposit process.

5.7 We reserve the right to change the list of accepted payment instruments at our sole discretion. We further reserve the right to accept certain payment instruments only subject to the fulfilment of certain conditions. We do not warrant that all methods of payment will be available at all times.

5.8 The funds you deposit will in most cases be credited to your account balance instantly. However, delays in crediting your account may occur for reasons outside of our control. We will not be liable for such delays. You should contact customer support if you experiencing any delays or issues with your deposit.

5.9 You agree that the financial transaction to and from your account will be processed directly by us, the relevant payment instrument operators, and by third parties designated to perform such activities.

5.10 We are not a financial institution, your account with the Website is not a bank account and is therefore not insured, guaranteed, sponsored or otherwise protected by any banking insurance system. Any funds deposited with us in your account will not earn any interest.

5.11 We hold customer funds in the specifically designated accounts, separate from our corporate funds. This means that customer funds are protected in the event of insolvency.

5.12 We do not allow transfer of funds between customer accounts. You are not allowed to perform, request or facilitate such transfer.

5.13 We do not offer refunds of deposits made to our Websites, save for exceptional circumstances, all such refunds will be at our discretion and subject to reasonable transaction fees. You agree not to attempt to make any charge-backs, reversals, or otherwise cancel any deposits into your account. You will indemnify us for any charge-back, cancelation, denial or reversal of any payments you make and any loss suffered by us as a result.

5.14 Transaction records, including deposits, withdrawals, and session data, must be retained for at least five years and made accessible to customers upon request.

Withdrawals from your account

6.1 You may request withdrawal of funds from your account at any time, provided that the funds you want to withdraw have been confirmed as cleared, have not been charged-back, reversed, refunded or otherwise cancelled, and those funds are not restricted in terms of wagering requirements.

6.2 In addition, before requesting a withdrawal, you must have made at least one deposit to your account, and the funds you wish to withdraw have been wagered in full at least once.

6.3 The minimum amount you are able to withdraw is generally 15 CAD or its equivalent in your account currency, but may vary depending on the payment instrument you use. This does not apply to situations when our relationship with you is terminated for any reason (account is closed, you self-excluded for an indefinite period of time etc.). However, we may charge a reasonable fee to cover our operational costs for withdrawing such amounts. We may also charge such fees and deductions as may be required by the applicable law, or such reasonable fees as we may inform you beforehand to cover our reasonable transactional expenses.

6.4 All withdrawals shall be made to the same payment instrument from where the funds paid into your account originated. The available payment instruments are displayed on the withdrawal page of our Website. We will do our best to process all withdrawals to the payment instrument selected on the withdrawals page. Where necessary, we reserve the right to perform a withdrawal through a different payment instrument and to request proof of ownership of the payment instrument, in particular when it is impossible to withdraw funds to the originating payment instrument.

6.5 We will process your withdrawal requests within five (5) business days of the request being made. We are not responsible for any delays outside our control, in particular after your funds have been debited from our accounts, including delays by the payment systems or your bank. Further, we reserve the right to take such additional time as may be required to verify your identity, conduct security checks and other internal procedures, ensure that that the Terms and Conditions have been followed by you and the winnings were fairly derived, and to perform such other customer due diligence measures as required by the applicable law. Where we decide to split your withdrawal into instalments, as further detailed below, these processing time rules may be applied to each instalment.

6.6 All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

		Level 1	Level 2	Level 3	Level 4	Level 5
CAD	Per day / Month	750 / 10,500	750 / 15,000	1,200 / 18,000	1,500 / 23,000	2,300 / 30,000

6.6.1 The customer’s VIP level is determined by the activity during 90 (ninety) calendar days prior to the submission of the withdrawal request and can be changed depending on the ratio of deposits and withdrawals which were made and bonuses which were received. The status of a customer who hasn’t been actively placing bets for a month is automatically lowered to the lowest level.

6.7 If your account has been blocked or excluded for any reason, or you otherwise can’t access your account, you should contact our customer support if you wish to arrange a withdrawal.

6.8 You are solely responsible for reporting your winnings, withdrawals and/or other gains to your local tax or other authorities, as well as for paying all due taxes, duties and similar payments. You agree to compensate us for all expenses and losses that we may incur as a result of your failure to pay the same or as a result of our obligation to withhold the same.

Placing bets and gaming

7.1 You acknowledge that gambling is not a way to earn or invest money. You acknowledge that the outcome of your bets is random, determined by a random number generator or an outside event, and that by using the Website you can both win and lose money. We will not be liable for any such monetary loss.

7.2 You are not allowed to use the Website for any other purpose but personal entertainment. You shall act in your own interest and not in the interest of any third party.

7.3 When you place a bet, the respective amount will be automatically drawn from your account balance.

7.4 It is your responsibility to ensure, before placing a bet, that its amount and other details are correct and you are willingly initiating a gambling transaction. You can access your transaction history in your profile section of the Website.

7.5 While do not accept cancellations of bets or wagers made by you, in certain circumstances we may refuse, cancel or limit any bet, as well as set limits that apply to any subsequent bet you make:

7.5.1 we have a reasonable suspicion that the outcome of your bet might be influenced by you or any third party;

7.5.2 we have reasons to believe that a bet constitutes suspicious betting or is designed to minimize or reduce your risk;

7.5.3 a bet was accepted in error, due to a system malfunction, error in published odds, pay tables or gaming software;

7.5.4 a bet may expose us to undue risk which is outside our risk appetite;

7.5.5 in the event of cancellation, we will refund the amount of your bet to your account balance.

7.6 We may amend any service offered on our Website, at our sole discretion. This includes amending the list of available games.

Responsible gaming

8.1 To make sure you enjoy our services in a responsible and entertaining manner we provided a number of responsible gaming information and facilities, which you can access through the Responsible Gaming section of our Website. We encourage you to visit that section on a regular basis and make use of the provided facilities.

8.2 If you feel that you may have a problem with habitual or compulsive gaming, we advise you to avoid gambling on all the Company’s Websites, any other gaming ventures, and to seek professional help. Our Responsible Gaming section lists a number of organisations where you can seek further information and assistance.

8.3 If you have minors in your household, or share your device with any other person, we advise you to lock your device with a strong password and employ various filtering solutions, which allow parents and guardians to regulate minors’ access to the Internet.

8.4 Deposit Limit – If you would like to set a deposit limit on your account, please contact our Customer Support team via live chat or email at [email protected]. This will allow you to restrict the amount you are able to deposit within a day, week, or month. A request to decrease your deposit limit will take effect immediately. Requests to increase your deposit limit will be subject to a 24-hour cooling-off period before becoming effective.

8.5 Self-Exclusion – Should you need to take a longer break from gambling, you may request a self-exclusion by contacting our Customer Support team via live chat or email at [email protected] You can choose to self-exclude for a definite (a number of months or years) or indefinite period of time. During the self-exclusion period, your account will be inaccessible, and you will not receive any marketing communications from us. Please note it may take up to 24 hours to remove your contact details from all mailing lists. Self-exclusion will apply to this Website and any other websites operated under the same license.

8.5.1 You may contact our customer support or use the login interface to change the period of a definite self-exclusion or revoke an indefinite self-exclusion. An increase of a self-exclusion period will take effect immediately. A decrease of a self-exclusion period will take effect after a twenty-four (24) hours cooling-off period. Revocation of an indefinite self-exclusion will take effect after a seven (7) days cooling-off period. We reserve the right to postpone or refuse your request for a decrease or revocation of your self-exclusion.

8.5.2 We will endeavour to ensure that any responsible gambling limitations and / or self-exclusions activated by you functions as per its description. However, in an event that you succeed in circumventing responsible gambling limitations and / or self-exclusions, by for example creating a new account by using a different set of identity information, by supplying false data, by using VPN, or via any similar means, you agree that all liability for any losses subsequently incurred as a result of using our services will be borne by you.

8.5.3 If you self-exclude for an indefinite period of time, we will return the real money balance of your account to you (subject to the withdrawal rules set in these Terms and Conditions), but all bonuses, bonus money and other incentives will be forfeited by you. If you self-exclude or have been excluded by us for a definite period of time, and wish to withdraw your funds, please contact customer support to arrange a withdrawal.

8.6 Please not that we reserve the right to apply any of the abovementioned responsible gaming measures to your account on our own initiative.

8.7 If you require any information or assistance with our responsible gaming tools, please contact our customer support through live chat or at [email protected].

8.8 We reserve the right to monitor player activity in line with our responsible gambling procedures, and to take restrictive actions or close an account if we have reasons to believe a customer may be at risk of financial or psychological harm due to gambling.

Identity verification and other checks

9.1 We may perform certain verification procedures and other checks to ensure compliance with the Terms and Conditions, prevent using our services for money laundering and terrorist financing, detect and prevent fraud or other illegal activity, limit our risk exposure, and as may be otherwise required by the applicable law (hereinafter — “Checks”).

9.2 To conduct our Checks, we may request documents and information from you, monitor and assess your activity on the Website and your transactions, obtain information about you from third parties and open sources. Our Checks may be conducted repeatedly and on an ongoing basis.

9.3 You must promptly provide us with all of the documents and information we might request, and assist us in conducting our Checks, without undue delay and in any event within thirty (30) days of our request. We may close or limit your account until you provide the requested documents, information and assistance. If you fail to do so to our reasonable satisfaction within the deadline indicated above, we may confiscate your winnings, terminate our business relationship with you, and return the remaining balance of your account to you. We may also withhold any payment to/from your account until the Checks are completed to our satisfaction.

9.4 In particular, but without limitation, we may request you to provide proof of your age and identity (passport, national identity card or driving license), proof of your residence address (utility bill), proof of your source of wealth and source of funds (bank statements for up to 6 months, screenshots of an e-wallet account, payslips and invoices).

9.5 All the documents you provide to us must be valid and with all details clearly visible. We may request you to provide us with a picture or a recording of you holding the document, perform live interviews or request the documents to be provided as certified copies. We reserve the right to refuse acceptance of any document where we have reasonable doubts as to its validity or discover any evidence of tampering.

9.6 We may use a recognized third-parties provider to undertake the Checks on our behalf, including authorised credit reference agencies, identity verification services and/or fraud prevention software. Personal details may be provided to such third parties in accordance with our Privacy Policy.

9.7 By accepting these Terms and Conditions, you agree that we are entitled to carry out additional security checks to verify account information and activity in line with applicable regulation and our security and anti-fraud procedures, by carrying out verification via calls / phone, face verification or other such verification as is required to ensure that you are who you say you are.

9.8 All transactions made by our customers are monitored to prevent money laundering and other illegal activities. Suspicious transactions shall be investigated and reported to the competent regulatory bodies.

Politically exposed persons

10.1 You should inform us immediately if you are, have been within the preceding twelve (12) months, or become a Politically Exposed Person or a family member of a Politically Exposed Person, as these are defined below. You must also provide us this information when asked by us to confirm whether you are a Politically Exposed Person or not. Please refer to this section for more information and applicable rules.

10.2 A “Politically Exposed Person” or “PEP” means a natural person who is or has been entrusted with prominent public functions and includes his immediate family members or persons known to be close associates of such persons, but shall not include middle ranking or more junior officials. The term ‘“Politically Exposed Person” should be applied broadly and generally includes all persons who fulfil a prominent public function. This shall include those persons entrusted with prominent public function, i.e. other than as a middle-ranking or more junior official, including, but not limited to, the following:

• heads of state, heads of government, ministers and deputy or assistant ministers;
• members of parliament or of similar legislative bodies;
• members of the governing bodies of political parties;
• members of supreme courts, of constitutional courts or of other high-level judicial bodies;
• the decisions of which are not subject to further appeal, except in exceptional circumstances;
• members of courts of auditors or of the boards of central banks;
• ambassadors, chargés d’affaires and high-ranking officers in the armed forces;
• members of the administrative, management or supervisory bodies of state-owned enterprises;
• directors, deputy directors and members of the board or equivalent function of an international organization;
• this includes those who hold such a position in Canada or abroad but is not an exclusive list.

Further, you should identify yourself as a PEP for a period of at least 12 months after the date on which you ceased to be entrusted with a public function.

A “family member of a PEP” includes, but is not limited to: a spouse of a PEP or partner of a PEP recognised by national law as equivalent to the spouse, children of a PEP and their spouses or partners, parents of a PEP. A “close associate of a PEP” includes the following: an individual having joint beneficial ownership of a legal entity or a legal arrangement or any other close business relationship with a PEP; an individual who has sole beneficial ownership of a legal entity or a legal arrangement which is set up for the benefit of a PEP.

Inactive accounts

11.1 If you don’t log into your account for an uninterrupted period of one hundred and eighty (180) days, your account will be designated as inactive, and an administrative charge of 7.5 CAD (or equivalent in your account currency) will be charged from your account’s real money balance each month, until either you log into your account or its real money balance reaches zero (0).

11.2 Your account will not be designated as inactive if you have self-excluded or if we have excluded you from playing. The administrative charge will not be charged if your account balance is zero or is negative. On your substantiated request, we will refund you the amount of the administrative charge if you were unable to play due to medical reasons.

11.3 We will inform you by e-mail (or other verified method of remote communication) 30 days before your account is due to become inactive. reminding you of the consequences thereof and offering you to withdraw the funds from your account balance.

11.4 If your account is inactive and its balance is zero (0), we may close your account at our sole discretion.

Prohibited activities

12.1 You shall not engage or attempt to engage in any of the activities listed below:

12.1.1 Colluding, coordinating, cooperating, or sharing information with third parties, including other customers of the Website;

12.1.2 Providing us with false, incomplete or outdated information, or otherwise attempting to circumvent our Checks, or undertaking any other fraudulent activities;

12.1.3 Using any technical means to alter or conceal information about you (such as a VPN), or otherwise attempting to circumvent any restriction, filtration system, block, security measure, or other limitation imposed by the Website;

12.1.4 Using unfair advantage or influence, engaging in cheating, exploitation of a software fault, loophole or error, use of bots and other devices that distort gameplay;

12.1.5 Using betting patterns or strategies, such as equal, zero or low margin bets, bets with minimal risks (simultaneously placing bets on «black» and «red»), hedge betting, or otherwise placing bets in such a way that in our opinion the system is being abused, guaranteed win is achieved, or the risk is minimized;

12.1.6 Using our services to engage in, plan, assist, or conceal any criminal activity, including using our services to launder money or finance terrorist activities;

12.1.7 Using the Website for any purpose which is considered to be defamatory, abusive, obscene, racist, sexist, discriminatory, or offensive, use any abusive or aggressive language or images, including towards other customers or our staff;

12.1.8 Gaining unauthorized access to the Website or interfering with its normal operation (including its technical infrastructure, its database or any other software) in any way, including via denial-of-service attacks, releasing or propagating viruses, worms, logic bombs or similar, removing or altering any information published on the website;

12.1.9 Performing any action that might harm the Website or put it into disrepute.

12.2 Any breach of these Terms and Conditions may be reported to the relevant authorities should we have grounds to suspect that such breach may constitute a crime or other illegal act.

Miscarried games and other exceptional circumstances

13.1 While we take every reasonable step to ensure that our games operate smoothly and error- free, it is possible that in some circumstances a game might be miscarried, aborted or interrupted due to a technical error, failure of your Internet connection or other circumstances outside of our control.

13.2 If a game you play is interrupted by a failure of the telecommunications system or a failure of your computer system that prevents you from continuing the game, on the restoration of the system, your participation in the game will, where possible, continue as at the time before the interruption. Where such restoration is impossible, or if a game you play miscarries or is otherwise affected by an error, all your bets affected by such circumstances shall be voided and refunded to your account balance, along with any credit that accrued at the time.

13.3 In certain circumstances we may erroneously accept your bet, credit your account, or perform another transaction in error. In all cases of such errors, we will return your bet (or other erroneously debited amount) to your account, all winnings derived from such error will be voided, and all winnings or other amounts erroneously credited to your account will be removed. Should you manage to withdraw any amount erroneously credited to your account, such amount will constitute your debt to us, and we, without limiting our other rights under these Terms and Conditions or the applicable law, may offset such bet against your account balance.

13.4 You agree that in the unlikely event of a discrepancy between the result that appears on your screen and the game server, the result that appears on the game server will prevail. You acknowledge and agree that our records will be the sole and sufficient evidence in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.

13.5 While we strive to achieve a constant uptime of the Website and a constant availability of all our services, we shall not be liable if the Website as a whole, certain games. or other services are unavailable due to technical issues. We further reserve the right to add, exclude or amend any game or service on our Website, at our sole discretion and without notice.

Breach of the terms and conditions

14.1 You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and any other charges that may arise as a result of your breach of these Terms and Conditions.

14.2 If you breach these Terms and Conditions, or we have a reasonable suspicion that you have done so, we may suspend your access to the Website for the period of our investigation into the matter or to close your account and terminate our business relationship. When we close your account under this section 14.2, all your outstanding bets will be cancelled, all bonuses, other incentives and all winnings derived therefrom will be voided, all winnings obtained by you in connection with your breach (or while being in breach) of the Terms and Conditions will be confiscated, and the remaining real-money balance of your account (if any) will be returned to you, subject to the withdrawal rules of these Terms and Conditions.

14.3 In exceptional cases, where your breach of these Terms and Conditions threatens the proper functioning of the Website or it’s substantial part, when your breach threatens the rights and interest of our other customers or third parties, or when your breach involves fraud or other criminal activity, in addition to what is provided in section 14.2, we may confiscate the entire balance of your account.

14.4 We may at any time set off any positive balance on your account against any amount you owe to us when we settle or re-settle any bets, wagers, penalties or other transactions pursuant to the Terms and Conditions.

Complaints procedure

15.1 The purpose of this section 15 is to inform you of how to contact us in relation to any complaint or dispute you wish to raise about any aspect of our services. The procedure will outline how the complaint and/or dispute is addressed internally, the time frames in which to expect an answer, and what options are available should you not be satisfied with the outcome of the internal process.

15.2 If you have an issue or question regarding the Website or our services, please contact our customer support via the live chat or by writing to [email protected]. Our customer support will provide you with an answer to your query through the same channel.

15.3 Should you feel aggrieved by the resolution of your query, our decision, or other action, you may submit a complaint to initiate our internal complaints procedure.

15.3.1 We ask you to submit your complaint to [email protected] and include sufficient details to identify and address the issue:

• Include your account (user) name and your full name;
• Send your complaint from your registered email address;
• “COMPLAINT: (reason)” in the email subject field;
• Include a detailed description of the encountered issues, arguments and your desired outcome;
• Include dates and time (where possible) associated with the relevant circumstances.

15.3.2 We will acknowledge the receipt of your complaint within twenty-four (24) hours. We aim to provide you with a substantive response to your complaint as soon as practically possible, but not later than ten (10) days from the date we receive the complaint. Depending on the complexity of the complaint, our inquiry may take longer than ten (10) days and/or require additional information from you. In such a case, we may extend the inquiry period by a further 10 days and/or request additional information from you, and shall inform you of this fact within 10 days from the date we received your initial complaint.

15.3.3 We aim to keep you informed throughout the process. Your complaint may go through several stages of internal escalations, where it will be reviewed by our competent stuff. We ask you to promptly reply to our communication and settlement offers that we may sent you before each internal escalation.

15.3.4 At the end of our internal complaint resolution procedure, we will issue our final response, which will include information on how to escalate your complaint to the dispute status with an alternative dispute resolution provider. This information is also included below.

15.4 Should you be dissatisfied with the results of our inquiry into your complaint, you may refer the resulting dispute that relates the outcome of a gambling transaction such as game results, betting results, account management, application of bonus offers or misleading terms and conditions, to be resolved through the alternative dispute resolution entity we have engaged for this purpose (the “ADR Entity”), through their dedicated website:

• Company name: Curaçao Alternative Dispute Resolution Entity (CADRE)
• Address: Scharlooweg 39, Willemstad, Curaçao
• Website for dispute submission: https://cadre.online/file-a-claim-international/

Please note that you must complete our internal complaints procedure (described in this section above) before submitting an ADR complaint, or your complaint will be rejected by the ADR Entity.

15.5 At your request, our Complaint & Dispute Resolution Procedure may be provided to you in a pdf format.

Exclusion of our liability

16.1 You agree that using the Website’s services is entirely voluntary and is exclusively your decision. You acknowledge that you are aware of and accept all risks associated with online gambling. We will not be liable for any loss or damage whether direct, indirect, special, consequential, or otherwise, arising in relation to your use of the Website, unless otherwise required by the applicable law.

16.2 We use all reasonable care and skill to provide you with services substantially as described on this Website and required by the applicable law of the jurisdiction where we are incorporated. We hereby exclude all other warranties, express or implied, statutory or otherwise, in respect of the Website and our services. In particular, but without limitation, we do not warrant that the Website will function without errors, is virus-free, is fit for purpose, or will be accessible without interruptions.

16.3 We will not be liable for any failure to perform, or delay in performance of, any of our obligations under the Terms that is caused by events outside our reasonable control, including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or services, industrial dispute or DDOS-attacks and similar Internet attacks having an adverse effect on us («Force Majeure»). Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.

16.4 We shall not be liable to you in contract, tort (including negligence) or otherwise for any losses which may arise, are deemed or alleged to have arisen in connection with:

16.4.1 our actions to enforce these Terms and Conditions

16.4.2 Website downtime, server disruptions, lagging, or any technical failure of our equipment or software;

16.4.3 failures of your equipment or software;

16.4.4 communication channels failure including those attributable to the internet service providers;

16.4.5 misuse or abuse of the Website;

16.4.6 errors, omissions and typos in the Website content, information you provide or type in;

16.4.7 any transaction performed by a third party using your account access credentials;

16.4.8 any communication that was not received by us;

16.4.9 any circumstances outside our control.

16.5 You acknowledge and agree that your contractual relationship with regards to your use of the Website is exclusively with us, and, to the maximum extent permitted by law, you waive any and all right and agree not to bring any claim or initiate any legal proceedings against, or seek damages or compensation from, any third party involved in operation of the Website including, without limitation, the IP right holders, developers, providers or licensors of the games and payment processing services offered through the Website. You agree that no third party shall be in any way liable to you in contract, tort (including negligence) or otherwise in connection with your use of the Website.

General rules of promotions

17.1 We may from time to time offer you bonuses, promotions and other incentives such as bonus money, bonus spins, bonus bets and similar (hereinafter — “Bonuses»). Some Bonuses may be offered to individual customers or groups of customers, at our sole discretion. Each Bonus offer is provided to you under both the Terms and Conditions and any such specific bonus rules and particularities as stated in each Bonus offer communicated to you. By activating a Bonus, you indicate your acceptance of these and any stated specific Bonus rules and particularities. In case of a discrepancy, the specific Bonus rules shall prevail over the Terms and Conditions.

17.2 All bonus offers are strictly limited to one per person, family, household address, telephone number, (shared) computer (e.g. public library or workplace) and (shared) IP.

17.3 You can have only one active Bonus at any given time (if you obtain a new Bonus, the original Bonus shall be forfeited by you).

17.4 You are not eligible for a Bonus if your account has a pending withdrawal request.

17.5 Deposit bonuses are not available for deposits via Skrill.

17.6 We reserve the right to exclude any customer from a particular bonus or from all our promotions.

17.7 Unless otherwise stated, each bonus offer is valid only on the date it was originally sent to you.

17.8 Most of our Bonuses require you to make a real-money deposit (hereinafter — “associated deposit”) before being granted. You must activate your Bonus after making the associated deposit, but before placing any bets, or you will lose your eligibility for the Bonus. To activate your Bonus, you should check the “My Bonuses” section of your account and accept the relevant Bonus. Some of our bonuses also require manual activation by our staff — if you can’t see or accept/activate your Bonus via “My Bonuses” section, you must contact our customer support to activate that Bonus after making the associated deposit, but before placing any bet, or you will lose your eligibility for the Bonus.

17.9 If a Bonus is canceled or forfeited by you in accordance with the Terms and Conditions, you will forfeit the Bonus amount and any winnings attained while the Bonus was active, all outstanding bets made using your bonus balance will be voided, and the bonus balance will be voided and removed from your account. Should you wish to cancel a Bonus, you can do so at any time by contacting our customer support.

17.10 Where we have reasons to believe that you have placed a wager or series of wagers (either alone or in conjunction with other customers) which result in a guaranteed profit from the bonus (irrespective of the bet outcome), we may reclaim the bonus, void the bet(s) and reclaim any corresponding winnings resulting from such bet(s).

17.11 Bonuses that are sent to specific eligible customers via email/sms, may state any prerequisite requirements including but not limited to: minimum deposit, minimum wager amount, maximum bonus, validity period etc. Only the intended recipient of a Bonus offer is eligible for that specific offer. If there is any doubt as to eligibility and terms for an offer, please contact our customer support.

17.12 All of our Bonuses are subject to a wagering requirement, stated as a multiplier applicable to the Bonus amount and/or associated deposit and/or all winnings obtained from the Bonus amount (for example, x10). This means that to meet the wagering requirement you must make the total amount of bets equal to the respective Bonus/deposit & bonus/win amount, multiplied by that multiplier. Unless otherwise stated in the specific bonus rules, these will apply to casino section Bonuses:

• Individual deposit Bonuses (those that are offered to individual customers via email/SMS/Live Chat and require a deposit before being activated), are subject to the wagering requirement of x30 for the Bonus amount and the associated deposit amount;
• Onsite deposit Bonuses (those that are offered on our website and require a deposit before being activated) in the casino section are subject to the wagering requirement of x35 for the Bonus amount and the associated deposit amount;
• Cashback is subject to 1x wagering requirement;
• Winnings from bonus spins are subject to the wagering requirement of x40;
• All no-deposit Bonuses (those that do not require a deposit before being activated) are subject to the wagering requirement of x40 for the Bonus amount.

17.13 Unless otherwise stated in the Bonus offer communicated to you, all wagering requirements must be met within ten (10) days of the Bonus activation for casino section Bonuses, otherwise the Bonus will be forfeited by you. Notwithstanding the foregoing, for bonuses activated by you from the “My Bonuses” section of your account, the wagering requirement must be met on or before the “Expiration Date” stated there for each such Bonus.

17.14 The amount of a Bonus, as well as any winnings you attain while a Bonus is active on your account, will be credited to the bonus balance of your account, which is not immediately withdrawable. Once you meet the wagering requirement of your active Bonus, it will be deactivated, and the then-current bonus balance of your account will be transferred to the real-money balance and will become withdrawable, subject to other provisions of these Terms and Conditions.

17.15 The amount of all Cashback Bonuses due are calculated by the formula: net losses on the participating games from any deposits during the promo period x cashback % eligible at the time of request (net losses of bonus money or jackpot winnings shall not be included in the calculation).

17.16 You must request the cashback amount to be credited to your account in Live Chat or by email, regarding each day of promotion activity, by 23:59 GMT on the following day. In case you not request the cashback amount in time, any entitlement of the cashback is considered void.

17.17 Cashback is credited on the real balance of your account. All credited cashback amounts are subject to a x1 wagering requirement before a withdrawal is allowed.

17.18 Withdrawals requested before the wagering requirements have been met, shall result in cancellation of the Bonus and any corresponding winnings shall be forfeited.

17.19 When you make a bet with an active Bonus on your account (i.e. the wagering requirement has not been met yet) the amount of such bet will be taken from the real-money balance of your account and any amount won from such bet will be placed on the real-money balance of your account. Should your real-money balance be insufficient to make a bet, the amount of such bet will be taken from your bonus balance instead and any amount won from such bet will be placed on the bonus balance of your account.

17.20 Unless otherwise stated: all no-deposit Bonuses are subject to the maximum withdrawable amount of five (5) times the original Bonus amount (e.g. for a Bonus of 15 CAD the maximum withdrawal will be 75 CAD); all no-deposit bonus spins are subject to the maximum withdrawable amount of 120 CAD; any excess amount will be voided and removed before being transferred to the real-money balance of your account.

17.21 The maximum bet allowed while playing with an active Bonus on your account is 8 CAD or any currency equivalent. If this limit is exceeded, the Bonus will be forfeited by you.

17.22 Various games contribute differently towards meeting the wagering requirements:

Categories	Contribution
Slots* (except the ones listed below), Bingo, Scratch Cards and Keno	100%
All Live Games	10%
All Table and Card games	10%
Video poker	10%
Plinko	10%
Jackpot Slots	Not available for play with bonus funds

17.23.1 Games with 50% contribution:

Crazy Time, Dream Catcher, Dream Catcher First Person, Monopoly

17.23.2 Games with 0% contribution:

Jack and the Beanstalk, Starburst XXXtreme, Leprechaun Riches, Sticky Bandits, Goldilocks, Sakura Fortune, Joker Pro, Muay Thai Champion, To Mars and Beyond, Coin Miner, Spaceman, Mines, Banca Francesa, Skyliner.

17.23.3 Restricted for bonus play:

Golden Boot, Hong Bao, Doctor Electro, Midas Treasure, Caribbean Anne, Zombie Queen, Operation Diamond Hunt, Big Bounty Bill, Pyro Pixie, Blazing Bull, Maui Millions, Ducks Till Dawn, Goblins and Gemstones, Caribbean Anne 2, Triple Juicy Drops, Holmes Reel Detective, Viking Honour Xtrawild, Monster Domination, Book of Baal, Zilliard King, Legend of Senteng, 1 Reel Patrick, Wolf Call, Book of Raider, Vikings go to Valhalla, Rainbow Gold, Summer Cocktail, Across the Universe, Masters of Valhalla, Rise of the Valkyrie Splitz, Omuato, The Great Pigsby Megapays, Magic Spins, Book of Easter, 10x Rewind, Le Kaffee Bar, Scarab Treasure, Aztec Emerald, Fruit Loop, Wild Hearts, Guardians of Inari, Starfang, Ishtar Power Zones, Legend of Hydra Power Zones, Vikings Empire Treasures, Cave of Fortune, Stunning Cube, Back to venus, Dr. Jekyll & Mr. Hyde, Enchanted, Fruit bat crazy, Lava Gold, Legend of the Nile, Mr Macau, Mystic Hive, Pinocchio, Return to Paris, Spinfinity Man, Stay Frosty, Sugar Pop, Sugar Pop 2, Take Olympus, Take Santas Shop, Take the bank, Take the Kingdom, Thai Blossoms, The Hive, Total OverDrive, Tower of Fortuna, Triple Juicy Drops, Viking Voyage, Lil Devil, White Rabbit, Clover Wheel, Mighty Moon, Neon Bananas, Amu Tep, Defenders of the Monastery, Extra Liner Jackpot, Hot Dragon, Tizona, Astro Legends Lyra and Erion, Towering Pays Excalibur, Elite of Evil Portal of Gold, Euro Golden Cup, Jasons Quest, Gods of Power, Empire Shields, Maya U Max, Fruit Punch KO, Spirits Of The Valkyrie, Star Supreme, Candy Tower, Fly, Jellyfish Flow, Knockout Football Rush, London Hunter, Marvelous Furlongs, Big 500 Slot, Bullion Bars, Cops N Robbers Megaways, Da Winci, Jungle Falls, Tiki Tastic, Gifts of Ostara, Paint, Gladiators Go Wild, Phantasmic Fortunes, Secrets Of The Sorcerer, Steam Spin, Raigeki Rising x30, Age of Dragons, Age of Huracan, Age of Ice Dragons, Agent 51, Atlantis Thunder, Atlantis Thunder St Patricks Day, Bangkok dreams, Beers on reels, Blazing Bull 2, Burning Diamonds, Desert Gem, Dino Odyssey, Double Joker, Finnegans Formula, Firedrakes Fortune, Gates of Babylon, Griffins Quest, Griffins Quest Xmas Edition, Jewels of Jupiter, Joker Leprechauns, Joker Times, Joker Times Xmas Edition, Monkey God, Pawprints of Purrsia, Pearls of Aphrodite, Sky Hunters, Speakeasy Boost, Tree of Gold, Wild Mine, Wildcraft, Hattrick Heroes, Gold Bonanza, Hercules: Do Or Die, Secrets of the Nile, Ali Babas Luck, Ali Babas Luck Megaways, Leprechauns Magic Megaways, 11 Champions, Africa X Up, Age of Conquest, Amber Sterlings Mystic Shrine, Atlantis Rising, Augustus, Banana Drop, Beautiful Bones, Big Bad Beasts, Castle Builder 2, Chronicles of Olympus X Up, Cool Buck 5 Reel, Diamond King Jackpots, Golden Stallion, Immortal Romance, Incan Adventure, Jurassic Park Remastered, Lara Croft Temples and Tombs, Lucky Clucks, Peek-a-Boo — 5 Reel, Pirates Quest, Royal Mint Megaways, Santas Wild Ride, Scrooge, Stardust, Thunderstruck Wild Lightning, Tiki Mania, Tomb Raider- Secret of the Sword, Untamed Giant Panda, Vampire: The Masquerade — Las Vegas, Zombie Hoard, Blood Suckers, Blood suckers 2, Codex of Fortune, EggOMatic, Narcos, Reel Rush 2, Robin Hood: Shifting Riches, Rome The Golden Age, Scudamore’s Super Stakes, Scudamores Super Stakes, Secrets of the Stones Max, Serengeti Kings, Simsalabim, Street Fighter 2, Victorious, Wilderland, Wish Master, Mansa Musas Golden Journey, The Wild 3, God of Fire, Reel Clash, Cosmic Charms, Kaiser, Book of Itza, Emeralds of Oz, Faith, Golds Guardian, Hula Magic, King Kokos Quest, Mystery Fox Christmas Party, Scrolls of Aphrodite, Titans Riches, The Smashing Biscuit, Hammer of Gods, Bakers Treat, Eye of the Kraken, GEMiX, Gemix 2, Gunslinger Reloaded, Mystery Joker 6000, Pimped, Rage to Riches, Royal Masquerade, Sea Hunter, Sweet Alchemy, Viking Runecraft, Solar King, Solar Queen, Solar Temple, Ace Ventura, Bombs, Galactic Streak, Gem Splash Kings Court, Gem Splash Marilyn Monroe, Gem Splash Rainbows Gift, Hainan Ice, Heart of the Frontier, Ice Cave, Jungle Trouble, Midnight wilds, Miss Fortune, Mr Cashback, Savage Jungle, Stallion Strike, Streak of Luck, The Perfect Heist, Ways of the Phoenix, Wolves Wolves Wolves, Wild Lava, Bronco Spirit, Gates of Olympus, Golden Beauty, 3 Kingdoms Battle of Red Cliffs, Emerald King, Gold Train, Jungle Gorilla, Queen of Gold, The Champions, Wild Depths, Bison Battle, Blaze of Ra, Fat Drac, Land of Zenith, The Shadow Order, Wild Swarm, Crown of Valor, Dwarfs Gone Wild, Alchemy Ways, Million 777, Million 88, Million Dracula 2, Million Zeus, Nefertitis Riches, Parrot Bay, Solomon The King, Super 20 Stars, Tommy Guns Vendetta, 10001 Nights, 5 Families, Agent Royale, Ancients Blessing, Arcade Bomb, Atlantis (Red Tiger), Aurum Codex, Aztec Spins, Beriched, Betty Boris and Boo, Bombuster, Cash Ultimate, Cobra Queen, Dragons Fire, Dragons Fire Infinireels, Dragons Fire Megaways, Dynamite Riches, Eagle Riches, Fa Fa Babies, Forever 7s, Gems Gone Wild Power Reels, Get the Gold Infinireels, Golden Tsar, Harlecoin, Hoard of Poseidon, Jewel Scarabs, Jingle Bells Power Reels, Leprechauns Magic, Lions Hoard, Lucky Fridays, Mega Pyramid, Mega Rise, Night Roller, Piggy Pirates, Primate King, Ras Legend, Reel Heist, Reel Keeper, Reptizillions Power Reels, Royal Gems, Spin Town, Sylvan Spirits, The Wisecracker Lightning, Three Musketeers, Well of Wishes, Wild Expedition, Wild Hot Chilli Reels, Wild O Clock, Win Escalator, Pride and Prey, Book of 99, Frequent Flyer, Hellcatraz, Heroes Hunt Megaways, Marching Legions, Panda Warrior, Hurricane Horse, Monopoly Utility Trails, Rainbow Riches Drops of Gold, Rainbow Riches Race Day, Gems Odyssey, Pets Go Wild, Crime Scene, Jokers Luck, Jokers Luck Deluxe, Wild Wild Cash Out, Bank Job, 1 Reel Egypt, 1 Reel Fruits, 1 Reel Golden Piggy, 1 Reel Halloween, 1 Reel Monkey, Mustang Riches, Casino On the House, Van Gogh, Book of the East, Egypt King, Immortal Monkey King, Jorgen From Bergen, Kochbuch, Laser Cats, Lone Rider XtraWays, Mega Maya, Royal Rumble XtraGacha, Sea God (Swintt), Sea Raiders, Star Stretch, Tokyo Dragon, La Tomatina, Soldier of Rome, 9 Lions, Arcade, Black Horse, Black Horse Deluxe, Butterfly Lovers, Football Mania, Football Mania Deluxe, Fruit Mania Deluxe, Hot 777, Hot 777 Deluxe, Jelly Reels, Larry the Leprechaun, Lucky 9, Neon City, Power of Gods Egypt, Power of Gods Hades, Power of Gods The Pantheon, Prosperity Pearls, Reel Hero, Reel Joke, Relic Hunters, Sizzling Bells, Sonic Reels, Spectrum, Telly Reels, Frozen Inferno, Alchymedes, All Star Knockout, All Star Knockout Ultra Gamble, Atlantean Gigarise, Baron Samedi, Cauldron, Cazino Cosmos, Dark Vortex, Double dragons, Dwarf Mine, Football Glory, Frost Queen Jackpots, Holmes and the Stolen Stones, Hunters Moon Gigablox, Jackpot Raiders, Johnan Legendarian, Jokerizer, Legion Hot 1, Martian Miner Infinity Reels, Niagara Falls, Ozwins Jackpots, Robin Nottingham Raiders, Robin Sherwood Marauders, Spina Colada, Super Cash Drop, The Royal Family, Towering Pays Valhalla, Tuts Twister, Vikings Go To Hell, Winfall in Paradise, Wolf Hunters, JetX, CricketX, All That Cash Power Bet, Green Machine Deluxe Power Bet, FoxFire, Beat The House, Guises of Dracula, Interstellar Attack, Big Fishing, Feather of the Nile, Diamond Royale, Charmstones, Dragons Axe, 1 Reel Joker, Bomb Runner, It Came from Venus, Wild Diamond 7x, Mystery of LongWei, Dalai Panda, Atlantis Thunder St Patricks Day, Stellar Spins, Wild Ocean, Loco Habanero, Snail Race, Dragons Chest, The Great Wall, Crystal Cavern, Savage Lion, Fishin for gold, Alice in the Wild, Wolf Haven, Wombaroo, Blazing Tiger, Jesters Joy, Prosperity Journey, Book of 8 Riches, Alice and the Mad Respin Party, Bonsai Spins, Red Hot Volcano, Clovers of Luck, Ocean Drive, Dwarfs Fortune Easter, Magical Reels, 4 Corners of Rome, Risque Megaways, Aped, Pile Em Up, Bolt X Up, Riot 2 BNB, Fluxberry, 1 Reel Panther, Stumpy McDoodles 2, Golden Forge, Zaidas Fortune, Cave of Gold, Candy Gold, Under the Bed, Ambiance, Booming Seven Deluxe, Booming Bananas, Chilli Chilli Bang Bang, Basic Instinct, Vegas High Roller, Golden Tiger, Roo Riches, Super 15 Stars, Macau High Roller, 9 Pyramids of Fortune, Oink Farm, Cannon Cove, Ali Babas Luck Power Reels, Lucky Mermaid, Spin Warrior Boom Pot, 1 Reel Reef, Rise of the Genie, Apache Way, Timelines, Majestic Mysteries Power Reels, 777 Super Big BuildUp Deluxe, Ark of Ra, Wild Marlin Big Game Fishing, Plingoball, Amazon Kingdom, Lucky Adam, Treasures of Kilauea, Piggy Luck, Super 25 Stars, 10001 Nights Megaways, Arabian Secret, Mad Cars, Sizzling Kingdom Bison, Diamond King Gold, 1 Reel Demi Gods III, Dragon Fortress Battle of the Castle, Maneki 88 Gold, Valley of Secrets, Aldos Journey, The Expendables Megaways, Voodoo Reels, Giants Fortune Megaways, Hero Clash, Wild Bounty, Cleopatras Golden Spells, Vikings Journey, Rumble Ratz Megaways, 1 Reel Buffalo, Lucky Money (Storm Gaming), Gods of Troy, Fire Egg, Joker Lanterns Hit n Roll, Of Sabers and Monsters, Princess of Pearls, Dragon Kingdom — Eyes of Fire, Mr and Mrs Spy, Halloween Luck, Native Spirit, Bandida, Fortune Fireworks, Balls of Fury, Secrets of the Nile, Wild West Zone, Red Hot Reels, Mad Monsters, Cash Encounters, Viking Raid Zone, Deadly Outlaw, 1 Reel Wolf Fang, Grand Mariachi, Shadow Society, Ticket to Riches, 1 Reel Majestic King, Dragon Lore GigaRise, 9 Coins Grand Gold Edition, Clovers of Luck 2, Football Finals X UP, Million 777 Wheel, Joker Fortune Blitz, Diamond Tales The Ugly Duckling, Dueling Jokers Dream Drop, 1 Reel Thanksgiving, Diamond Discovery, Down the Chimney, Shields of Troy, Cash Printer Heist, Wonders of Christmas, Wins of Winter, Phat Cats Megaways, Cave of Xmas, The Legend of Musashi, Million Christmas, Spinberry Wilds, Santa Pets, Rainbow Power Potz Ultranudge, Power of Sun Svarog, Christmas Luck, Dr Watts Up, Vegas Reels 2, Fruits Gone Wild, Candy Dreams, Racing Wilds, Magika Boola, Way of the Tiger, Queens of Glory Legacy, Red Hot Sapphires, Pyramid Rising x33, Joker Max Hit Roll Xmas Edition, Dragons Keep, Bingo Staxx Thunder Power, Trojan Kingdom, Pinup Girls, 1429 Uncharted Seas, 2 Million BC, Fruits and Stars, Riches of Babylon, Bonus Train Bandits, Reel Clash, King of the West, Bloxx Fruit, Wolf Hiding, 1 Reel Demi Gods III, Mega Multi Diamonds, Workshop Wonders, 1 Reel Elves, Magika Boola Xmas Spirit, Beauty of Atlantis, Bloxx Thunder, Reel Em In A Bit Fishy, Divine Gongs, Masters Of Olympus, Captain Wild, Night Of The Scarabs, Bloxx Arctic, Star Staxx, Valkyries of Odin, American Poker V, Dragon Ladies, 88 Lucky Fortunes, Cupids Strike 2, New Year Happiness, Quest of Gods, Grand Express Action Class, Grand Express Diamond Class, Mucho Loco Habanero, The Goat, More Dragon Ladies, Mayan Blaze, Viking Crusade, Prosperity Blessing, Blobsters Clusterbuster, Secrets of the Nile 2, Magic Garden, Elysian Jackpots, Power of Love, Lady Merlin MultiMax, Joker Leprechauns Hit n Roll, Pharaohs Gaze DoubleMax, AVIATOR, Ninja, Fruits Deluxe, Wild Vegas, Fluffy Rangers, Exploding Fruits, Bettys Big Bonanza, Book of Inferno, Takutiki, Tippy Tavern, Treasures of Ra, Princess Celina and the Frog, Pirates Pearl Megaways, Fortune Llama, Iron County Outlaw, Mystery Kingdom Mystery Bells, Dog Town Deal, Bloxx Flare, Granny vs Zombies, Book of Books, Let It Burn, Irish Wilds, Monkey God, Wild Gods, First Person Lightning Blackjack, Queens of Glory Legacy, Bloxx Thunder, Reel Keeper Power Reels, Spartans vs Zombies, Diamond Tales The Little Mermaid, Adventure Piggypays El Dorado, Ramses Legacy, The Funky Boombox, Chicken Madness Ultra, Beauty and the Beast, Dragons Lucky 8, Night of the Living Tales, Pengwins, Caribbean Anne Mini Max, Lucky McGees Super Slice Swirl, Cash Falls Island Bounty, Cash Falls Pirates Trove, Stacking Bison, Chili Bonanza X UP, Golden Fields, Magic Powers Megaways, Diamond Blitz, Solar Queen Megaways, Crashout — Fireworks, Golden Tour, Triple Cash Or Crash, Plinko, Zombies Gone Wild, Storm to Riches, 15 Coins, Fish ‘Em Up, Champions of Olympus, 5 Monsters, Alexander The Great World Conqueror, Golden Vault of the Pharaohs Power Bet, Blazing Piranhas, Buffalo Canyon, Egypt Megaways, Money Track 2, True Wild, Godzilla, Bling Bling Penguin, 4 Masks of Inca, The Wish Master Megaways, Alkemor’s Elements, Snakes and Ladders Megadice, First Person Deal or no Deal, Valkyrie Wild Storm, Gem Saviour, Everest, Thunderhawk, Monsters Unchained, Cyber Attack, Unchain The Dragons, Mayan Waterfalls, London Tube, Bounty Raid 2, Crab Trap, Captains of the Coast, Case Closed, Thrill to Grill, Titan Strike, Fish ‘n’ Nudge, Jet Lucky 2, BINGO STAXX – Amazon Fury, Dog Days, Rich Little Piggies Meal Ticket, Treasures of Rome, Gifts of Horus, Gold Hit: Dragon Bonanza, Abrakadabra, Temple of Fury Dream Drop, Rich Little Piggies Hog Wild, Tiki Tiki Boom, Peter Hunter, Beach Invaders, Unusual Suspects, Anvil & Ore, Blazing X Asia, Stellar 7s, Big Max Pot Hunter, Joker Loot, Flaming Scarabs, Vinnie Jones Card Chase, Andvari: The Magic Ring, Immortal Ways Buffalo, Super 30 Stars, Rainbow Burst, Million Vegas, Grand Express Fiesta, Lucky Buddha, Badlands, Diamond Tales: The Princess and the Pea Buy Bonus, Stormy Witch, The Green Machine Bingo, Ruby Treasures, Lucky Wealth Cat, Massive Gold, Wild Voodoo, Mammoth Mayhem, Triple Tiki Super Free Spins, Treasures of the Count, Halloween Wins, Yellow Diver, Fate’s Fury, Juiced DuoMax, Million 777 Hot, Pile ‘Em Up Frosty Sweets, Jingle Bells Bonanza, Santa’s Wild Reels, Fishing God, Alien Hunter, Fishing War, Big Bass Crash, Magikspell, Boxes, Coins, Maverick, Maverick X, Hood vs Wolf, Champion Tales, Medusa 2, Xmas Lightning, Animafia, Payout Time, 5 Wild Reindeers, Bingo Staxx Rudolph’s Reign, Gold Hit & Link: JP Bacon & Co, 3 Coin Cowboy, Blazin’ Rails, Furlong Fortunes Sprint, Furlong Fortunes Jumps, Hope Diamond, Wild Gods, Lucky Money, Million Christmas 2023, Wealthy Sharks, Irish Coins Christmas, Grand Express Diamond Class, Balloon Run, Ho Ho HODL, Take The Vault — HOLD & WIN, Treasure Ireland, Blessed Dragons Hold and Win, Big Max Diamonds and Wilds, 3 Lucky Hippos, Tiki Runner Gigablox, Hot Slot: 777 Cash Out Grand Gold Edition, Rabbit In The Hat 2, Treasure Hunter, Dragon’s Rhythm Link&Win, Clover Blitz Hold and Win, GridIron Roulette, Ultimate Fire Link Olvera Street, Bloodshot: Rising Spirit, Heroic Heroes, Chronicles of Olympus II — Hades, 1 Drop, Guardians of Luxor 2, Skylantis 2 Wild Fight, FlyX Cash Boosta, Golfing Glory, Dead or Alive, Dead or Alive 2, Limbo, Stallion Kingdom, Rabbit Fields, Mr.PiggE Bank, Cash It Multiplayer, Speed Champion, Take Santa’s Shop, Take the shot, Plushie Peril, Black Horse Cash Out Edition, Whack the Bell — Tap n Cash, Cash Smash, Wild Scoops — Tap n Cash, Magnificent Power Apo, 12 Bells, Casino Blocks, 9 Bells, Mighty Symbols: Crowns, 9 Coins Grand Platinum Edition, Finn And the Candy Spin, Finn and the Swirly Spin, High Flyer, Gladiator Spoils of Victory, Mighty Wild: Panther Grand Platinum Edition Santas Jackpots, Mighty Symbols: Jokers Santas Jackpots, 30 Coins Santas Jackpots, 36 Coins Santas Jackpots, Mighty Wild: Panther Grand Gold Edition Santas Jackpots, The Great Pigsby, Vikings Go To Egypt Wild Fight, Vikings Go Berzerk, Viking Runecraft, Cursed Treasure, Hot Slot: 777 Cash Out Grand Platinum Edition, Lightning Blitz: Supercharged, Hot Slot: 777 Cash Out Grand Diamond Edition, Mighty Symbols Crowns Easter, Mighty Symbols: Diamonds, 1 Reel — Majestic Wild Buffalo, 1 Reel Xmas, Mighty Wild: Panther Grand Diamond Edition Santas Jackpots, Mighty Wild: Panther Xmas Edition, One Coin Santas Jackpots, 24 Coins Santas Jackpots, 16 Coins Grand Gold Edition Santas Jackpots, 25 Coins Santas Jackpots, 15 Coins Grand Gold Edition Santas Jackpots, 20 Coins Santas Jackpots, 9 Lions Hold the Jackpot Santas Jackpots, 12 Coins Grand, Platinum Edition Santas Jackpots, 12 Coins Grand Gold Edition Santas Jackpots, LaunchX, Golden Fish Tank Party, 15 Coins: Grand Platinum Edition, Piggy Bonanza, Gold Blitz Ultimate, Sword of Fortune, Immortal Ways Spooktacular, Immortal Ways Spooktacular, Pearls of India, Double Beef Up The Bonus, Hot Slot: 777 Cash Out Grand Diamond Edition Easter Jackpots, 1 Reel Patrick, Gold Mine Mistress, 30 Coins, Sizzling Eggs Grand Platinum Edition, Cash It Multiplayer: Double Heat, 30 Coins Grand Gold Edition, Hot Slot: 777 Platinum Crown, Joker Burst Frenzy, Gold hit & link: tiger jones, 12 bells love the jackpot, Queens of ra: coin collect, Hot Slot: Gold Coins, Reel Rush XXXtreme, 777 Hot Reels: Supercharged, Power zones: legend of hydra, Tetris Slingo, Fyrefang Cash Uncovered, Aquanauts, Chronicles of olympus ii — Zeus, Fishin’ bigger pots of gold, Asgardian fire, Tiger’s ice, Chronicles of olympus x up, Sticky Bandits Thunder Rail, Busted Bounties, Mine-a-licious, Super Hot Flaming Buffalos, 9 Coins, Lines, Riptide Pirates 2 Kraken Riches, Sweet Sweet Slingo.

17.24 Our Bonuses are intended as an engaging reward to be used strictly for entertainment purposes. We reserve the right to review your use of the Bonuses, at any time, including before any withdrawals are processed, to detect bonus abuse. Should we have reasonable suspicion that a bonus abuse has occurred, or that you’ve otherwise breached these Terms and Conditions, we reserve the right to forfeit your Bonuses and ban you from participating in any further promotions. Actions considered a bonus abuse include, but are not limited to the following:

• Any and all minimum risk strategies, for example, low risk roulette bet (any bet spread combination on roulette games covering 24 or more of the 37 unique spots on the table);
• placing individual bet amounts greater than 20% of the Bonus amount or higher than 8 CAD, whichever is lower;
• moving from low weighted or unweighted games (in the context of contribution to wagering requirements) to a high weighted game after large wins for the purpose of clearing wagering requirements;
• playing games with an active bonus to build up value, converting the bonus and then cashing out the accumulated value afterwards – for example by starting and delaying a game round, bonus feature, and completing this after meeting bonus wagering requirements, losing a bonus or with a subsequent deposit.

17.25 We reserve the right to alter or cancel any Bonus if we believe that any technical issue or other occurrence prevents the Bonus to be used as intended.

17.26 No casino bets will contribute to tournaments or gamifications functions progression (collecting loyalty coins or meeting achievements) if such bets are made while having an active Bonus on your account.

Intellectual property rights

18.1 All Website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software and all other material contained within the Website are subject to copyright and other proprietary rights, which are either owned by us or used under license from third party rights owners. To the extent that any material contained on the Website may be downloaded or printed then such material may be downloaded to a single personal computer only and hard copy portions may be printed solely for your own personal and non-commercial use.

18.2 Under no circumstances shall the use of the Website grant to you or anyone else any interest in any intellectual property rights (for example copyright, know-how or trademarks) owned by us or by any third party whatsoever. To the extent you may acquire any intellectual property rights as a result of your use of the Website despite the provisions of this section, you hereby irrevocably and unconditionally, completely and finally assign all such acquired intellectual property rights to us or the respective third party.

18.3 You shall not reproduce the Website or any part of it in any form whatsoever, or record its operation, without our express consent.

18.4 No rights whatsoever are granted to use or reproduce any trade names, trademarks or logos which appear on the Website except as specifically permitted in accordance with the Terms and Conditions.

18.5 With regard to any software connected to, or accessible through the Website, you must not attempt to: reverse engineer or decompile such software, modify, remove or obscure any proprietary notices placed on software, copy it by any means for any purpose whatsoever, attempt to derive source code or other information from such software or use it for any purpose other than playing the games or in any way that could adversely affect our name, image or reputation or the name, image or reputation of third parties. Should you breach this provision, we will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

Notices

19.1 You agree to contact us electronically. From time to time, we will place electronic messages on the Website, and/or contact you via email. You must provide us with correct contact information, otherwise the Website cannot be held responsible for you not receiving information on time. All electronic communication is considered “written”.

Links

20.1 Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk and we accept no responsibility for the content or use of such websites, or for the information contained on them.

Interpretation

21.1 The original text of these Terms and Conditions is in English and any interpretation of them will be based on the original English text. If the Terms and Conditions or any documents or notice related to them is translated into any other language, the version most beneficial to you will prevail, and if equality beneficial, the original English version will prevail.

Changes to the terms and conditions

22.1 We may need to change the Terms and Conditions for a number of reasons, including but not limited to, for commercial reasons, or in order to comply with new laws and regulations. The most up-to-date Terms and Conditions can be accessed on this page, including the version number and the date on which they became effective.

22.2 We will notify you of all material changes to these Terms and Conditions before they apply to you. Where we need to notify you about the changes to the Terms and Conditions, we will do so by email or by placing a notice on the Website. The new version of the Terms and Conditions will only come to effect with regards to your use of the Website once you agree to it. Should you refuse to agree to the new version, we will have to terminate our business relationship with you and you will not be able to continue playing, but you will be able to withdraw your balance under the version of the Terms and Conditions you have previously accepted.

22.3 We may, in our absolute discretion, alter or amend any product or service offered via the Website at any time, without a prior notice.

Waiver

23.1 Even if we fail to insist upon performance of any of your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

23.2 A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of the provisions of the Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Severability

24.1 If any of the Terms and Conditions are determined to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, our original intent.

Law and jurisdiction

25.1 These Terms and Conditions and our business relationship with you are governed by and interpreted in accordance with the laws of Isle of Man and Isle of Man Courts will have jurisdiction over the Terms and Conditions.

Sports betting rules

26.1 Sports Betting Rules

26.1.1 We accept bets on sports and other events (hereinafter referred to as “Events”). We reserve the right to void any bets placed by customers who have breached the Terms.

26.1.2 By placing a bet on any Event you warrant that you are not a representative of any state and municipal institution, enterprise or non-commercial organisation, you are not an employee of any bookmaker company, you are not an employee or member of Sports agency, you are not a professional sportsman, trainer, judge, member of Sports agency providing professional consulting services, you are not a sport manager or coach.

26.1.3 By placing a bet on any Event, you warrant that you are not participating in that Event, you possess no information about the Event not available to the general public, and you have no direct or indirect influence whatsoever on the outcome of the Event.

26.1.4  In case we have a reasonable suspicion of dishonesty in the course of the Event, or of unfairness in the outcome of the Event, we reserve the right to void the bets made on such Event and to refund the original stake amount.

26.1.5  We reserve the right to refuse and cancel bets caused by mistakes of employees or computer software (mistakes in odds and others) and other reasons causing incorrect bets or odds.

26.1.6 The customer is fully responsible for all bets placed on the Website through the customer’s account. We do not cancel or void any bets based on the grounds that the customer does not have an understanding of the markets or the Event.

26.2 Terms and Conditions for Accepting bets

26.2.1 Bets are accepted based on the daily «odds line», which is a list of upcoming matches with odds and handicaps offered by the Company on outcomes of Events.

26.2.2 The odds and handicaps take into account the strength correlation of the competing teams or players and determine the value of the expected winnings of the person placing the bet.

26.2.3 The Company has the right to change the odds and handicaps at any time. The terms of the bets placed before the change are not affected by the change. The Company has the right to remove any Event from the offered «line».

26.2.4 The customer places a bet according to the «line» operating at the time of the bet

26.2.5 The customer chooses the number of the event and outcomes of the competition from the predictions offered by the Company.

26.2.6 The customer must state the amount of each bet and receive a bet confirmation when the bet is placed.

26.2.7 After placing a bet with the Company, it cannot be canceled or changed.

26.2.8 For user-experience purposes thus a better visual result, our company is applying two decimal digits truncation on the odds visible on screen. The Total Odds calculations are done using a sixth decimal digit rounding, whereas the Total Winning amount is always truncated to the second decimal digit. Any difference noticed, is just a product of the rounding rules explained herein.

The maximum time frame between the settlement of a betslip and a potential re-settlement, is 30 days.

If the match is finished by the referee in minute 79:00 or after, all markets are settled accordingly with the FT result. If the match is finished by the referee on 78:59 or before, all undecided markets will be settled as void.

In matches that are ABANDONED/STOPPED due to other reasons (fan riots, player fights, heavy injury, bad weather, floodlight failure etc), all undecided markets will be voided.

26.2.9 Once determined, the outcome of an Event is settled. All played Events — pre-match and live Events — are paid according to the official result and after that are considered closed.

26.2.10 Events not started on time for any reason or even postponed may be kept open and all bets remain valid if those kick off (start) within the next 48 (forty-eight) hours from the official start time. In any other case, the Company reserves the right to void all bets of such postponed Events and refund the stakes to the customers at its own discretion.

26.2.11 The Company reserves the right to keep all bets valid and settle them according to the result for Events abandoned after start time and continued by the organizer within 48 (forty-eight) hours from the official start time.

26.2.12 As for Events abandoned after the start time and not continued by the organizer within 48 (forty-eight) hours, the Company will settle all determined markets decided before the Event was abandoned and void the rest by refunding stakes to customers. However, in cases like that the Company reserves the right to void all bets of such abandoned Events and refund all the stakes to the customers at its own discretion.

26.2.13 From general rule above, there are exceptions as follows:

•  Tennis games will be kept open with all bets valid until the officials or organizing body declares a winner. In such cases, the 48 hours rule is not valid. However, and in case of a player retirement, or default (injury,Illness, or personal circumstance), adult decision, walkover, disqualification or abandonment, all markets determined in the pitch are settled accordingly and all the rest undecided declared void and null. For avoidance of doubt, if a tennis player retired before the last point concluded, the match winner market is void, but all market related to specific sets or games that are determined, are settled accordingly. Markets that have been mathematically reached will be settled after the deciding point has been confirmed.
•  Baseball games when two teams are playing 2 (two) games in a row are considered as Game 1 and Game 2 and will be settled as chronologically played with all bets valid. For avoidance of doubt if Team A plays vs Team B twice, the result of Game 1 will count for bets offered on Game 1 as originally scheduled and result of Game 2 will count for bets offered on Game 2, as originally scheduled. Matches will be cancelled if they are not going to be played the same day (local). For example, if they play 24 (twenty-four) hours later, a new match ID will be created, since usually there is a doubleheader and changed starting pitchers. If the start time changes, it is updated as soon as official information is out.

26.2.13.1 In case the following US Sports games such as MLB(or other Baseball leagues), NHL and NBA (NFL and MLS is not included in this rule) don’t kick off or are abandoned after kickoff and not resumed within the same day in the local time zone from the announced kick off time, all non-decided bets are void.

(e.g. if a football match is abandoned in the second half, the markets of the first half will be settled normally).

(e.g. in the example above, the markets of the second half have not been decided) will be void and stakes will be refunded to customers).

26.2.13.2 In case of abandoned or postponed NFL(or other American Football) events, all markets are considered void unless the match continues in the same NFL(or other American Football) weekly schedule (Thursday — Wednesday local stadium time).

26.2.13.3 MLB(or other Baseball leagues): the Moneyline (Winner Market) is considered as decided if the officials of the league consider the game as finished and if:

1. at least 5 innings are completed
2. 4.5 innings are completed and the home team (or the team batting second) is ahead.

In all other cases, bets on Money Line, are settled as void.

For avoidance of doubt, bets on all other markets (e.g Totals, Spread etc) will stand, unless already decided, if:

1. at least 9 innings are completed
2. OR
3. 8.5 innings are completed and the home team (or the team batting second) is ahead.

In all other cases, bets are settled as void. In the event of a Mercy Rule being called, all bets will stand on the score at the time.

26.2.13.4 MLB(or other Baseball leagues), all Pitcher Lines (PL Markets for Moneyline, Spread and Totals) are void in case of change in the listed starting pitcher. Bets placed on Pitcher line markets will include the indication (PL) inside the betslip and the bet history pages. In case the (PL) indicator is not visible inside the betslip , the bet is placed on the Action Line and it will be settled accordingly. Action lines are settled based on the outcome of the event regardless of any pitcher changes. Any new offered pitcher lines will follow the above rules. Action lines are following the general rules with the exceptions regarding MLB(or other Baseball leagues), as above.

In Baseball and in case of a 7-inning game, bets on all markets will stand, unless already decided, if :

1. at least 7 innings are completed
2. 6.5 innings are completed and the home team(or the team batting second) is ahead.

Exception is the Moneyline (Match Winner) that is considered as decided if:

1. 1. at least 5 innings are completed
2. 4.5 innings are completed and the home team (or the team batting second) is ahead.

In all other cases, bets on Money Line are settled as void.

26.2.13.5 Basketball cup or playoff etc matches which are decided through best of 2 matches with aggregate points fall into specific settlement rules. In the event of a draw result in the first match no overtime is played and the winner market (including overtime) is settled as void, while the rest of the markets are settled normally according to the result. Settlement would be the same if second match is drawn, while there is a winner on first match.

Regarding cases where winning scores are tied after the second match (e.g. Team A wins on first match with a score of 75-70 and Team B wins the second match with a score of 85-80) settlement will be done on all markets based on regular time result and overtime result will be ignored.

26.2.14 If the bets are settled according to the actual result of an Event as per the official announcement, then any change due to protest, doping etc. after 24 (twenty-four) hours or later occurs, such change is not taken into consideration and all bets will be paid according to the initial official announcement. If such change occurs before 24 (twenty-four) hours have elapsed, results of all bets will be recalculated according to such change.

26.2.15 The Company reserves the right not to accept all or part of a bet without providing a reason to the customer. If a bet is not accepted, customer’s stakes are refunded.

26.2.16 Before an Event starts, the Company reserves, at its own discretion, the right to void or cancel part of or the full bet even after its acceptance without providing any reason to the customer.

26.2.17 After the Event starts, the Company reserves, at its own discretion, the right to void or cancel part or whole of a bet even after its acceptance, in case there is a valid reason for this, such as:

•  mistake in the wording (semantic error) of the event or the odds, or starting time;
•  the customer attempts to bypass Company limits (potential payout) and risk management by placing multiple identical or similar bets or opening multiple accounts;
•  the customer is getting the advantage of any public announcement or secret information he has access to that determines the outcome of the Event;
•  the customer combined related bets;
•  the customer is actively participating in the Event, such as players, referees, managers, or is in direct or indirect relationship with events participants or has a direct or indirect influence on the Event result;
•  the Company suffers a technical error offering wrong odds or Events;
•  any other reason communicated to the customer upon request.

26.2.18 Several identical bets may be considered as one in case the customer made a number of mirror bets.

26.2.19 Information displayed during live Events (including the update of this information) is informative only. A wrong result is no reason to refund the wager. The Company accepts no responsibility for incorrect results during the live Event.

26.2.20 The Company is not responsible for incorrect spelling of surnames, team names and names of places for the Event.

26.2.21 Calculation of the bets is done by the Company. The Event results announced by the Company are the basis for calculating the wagers and determining the winnings. The Company is not obliged to follow the official result if there is suspicion of semantic or typing error proved by the real action of the event

26.2.22 The results of sporting Events announced in the periodical press may not be grounds for submitting players’ claims against the Company.

26.2.23 In disputed situations the final decision is made by the Company, taking into account practice of the bookmaking business and customers’ interests.

26.2.24 The Company has the right to limit the maximum bet for individual Events and also to limit or raise the maximum bet for specific persons without giving an explanation.

26.2.25 The Company reserves the right to cancel the bonus and to refuse to provide it to the client in case of suspicion of violation of the fairness of the game or the use of malicious strategies. Moreover, the Company reserves the right to refuse to provide a bonus to the client without giving reasons and prior notification. In case of a dispute situation, the decision of the Company is considered final and is not negotiable.

26.2.26 If the customer starts using the credited bonus money in the sports section, wagering requirements still must be met, despite the bonus has been expired or canceled automatically/by the customer.

26.3 Rollover rules for sports betting

26.3.1 In order to be able to request a withdrawal, the minimal wager of the Bonus Bets winnings has to be x3 (three). The customer has to roll over the amount of his winnings from the Bonus Bets, that was credited to his account, at least 3 (three) times on either single or multibet. Any bets made on Events with odds less than 1.50 (-200) (one and five tenths), will not be counted in the wagering of the winnings.

26.3.2 Only bets which are settled as won or lost are counted towards any type of rollover requirements.

26.4 Abandonments and Postponements

26.4.1 If an Event does not begin on the scheduled start date and is not completed within 48 (forty-eight) hours or as prescribed in the specific sports rules, then all bets will be void, except for those on markets that have been unconditionally determined. Reasons for this will include: through disqualification, interruption, withdrawal, changes in draws etc.).

26.4.2 If an Event starts but is later abandoned, and is not completed within 48 (forty-eight) hours or as prescribed in the specific sports rules, then all bets will be void, except for those on markets that have been unconditionally determined.

26.4.3 If an Event is not completed within the originally scheduled completion time prescribed in the specific sports rules thus an official result is declared or a result is declared by the particular Event’s relevant governing body, the Company reserves the right to consider the match officially valid. The Company’s decision is final and binding in this regard. Individual sports or Event’s governing bodies are defined by us, and are available on request.

26.4.4 There are exceptions as follows:

•  Tennis games will be kept open with all bets valid until the officials or organizing body declares a winner. In such a case, the 48 (forty-eight) hours’ rule is not valid. However, and in case of a player retirement, all markets determined in the pitch are settled accordingly and all the rest declared void and null. For the avoidance of doubt if a tennis player retired before the last point concluded, the match winner market is void,but all markets related to specific sets or games that determined, are settled accordingly.
•  Baseball games when two teams are playing 2 (two) games in a row are considered as Game 1 and Game 2 and will be settled as chronologically played with all bets valid. For avoidance of doubt if Team A plays vs Team B twice, the result of Game 1 will count for bets offered on Game 1 as originally scheduled and result of Game 2 will count for bets offered on Game 2, as originally scheduled. Matches will be cancelled if they are not going to be played the same day (local).
•  For example if they play 24 (twenty-four) hours later, a new match ID will be created, since usually there is a doubleheader and changed starting pitchers.
•  If the start time changes, it is updated as soon as official information is out.

26.5 Change of Venue

26.5.1 Unless otherwise stated, if a match is scheduled to be played on neutral ground but is played on non-neutral ground or vice versa, all bets will still be considered valid. In the event of a change of venue where home team plays away or vice versa, all bets on the match will be considered void. Bets will also be considered void if the home and away team names are wrongly stated in reverse. As a general rule the first team listed is the ‘Home’ team unless otherwise stated.

26.5.2 For all non-team Events, if the scheduled venue is changed after the market has been opened, then all bets will still be considered valid except where stated within the individual sport rules.

26.6 Periods of Time

26.6.1 The posted duration of an Event is for reference purposes only. Bets will be valid despite the change in scheduled duration except where stated within the individual sport rules.

26.6.2 Any incident during injury or stoppage time that is played, is deemed to have occurred at the end of regular time, e.g. a goal scored in first half injury time of a soccer match is deemed to have been scored on 45 (forty-five) minutes.

26.6.3 In the case of the general implied rules of a sport being violated, we reserve the right to void any market (e.g. unusual period length, counting procedure, format of a match etc.).

26.6.4 In the case of the rules or format of a match differing from our implied information, we reserve the right to void any market.

26.6.5 Unless otherwise stated, all bets are settled on the result of regular time.

26.6.6 Settlement for markets containing a time interval will be as follows. The first interval is considered as 00:01 until the start of the minute indicated as the end. For the avoidance of doubt, the interval 1-15 (one – fifteen) mins is considered the period 00:01 to 15:00.

26.6.7 The last interval is considered as from the minute indicated until the end of the period as decided by the referee. For example in Soccer, the interval 30-45 (thirty – forty-five) minutes is considered as 30:01 to the end of the First Half. The interval 75-90 (seventy-five – ninety) minutes is considered the period from 75:01 until the end of regular time.

26.6.8 Bets placed on Player Statistics (player passes, player tackles, player total cards, player assists, player shots/shots on target) will be settled according to the official statistics of the game (including extra time if there is any). If the listed player is not in the starting lineup of the match, the bets will be settled as void.

26.7 Results

26.7.1 Where relevant, podium positions will count as the official result, regardless of any subsequent disqualification or amendment to the results. If there is no podium ceremony, results will be determined in accordance with the official result of the relevant governing body at the time of the market settlement, regardless of any subsequent disqualification or amendment to the results. If no official result is available then the result will be determined with reference to the available evidence known at the time of market settlement and the decision of the Company is final.

26.7.2 Markets are generally settled shortly after the conclusion of an Event. Purely as a customer service, some markets may be settled before the official result is declared. The Company reserves the right to reverse settlement in the Event of a market being settled in error and this will be reflected in your balance.

26.7.3 In the Event of uncertainty over any result then the Company reserves the right to suspend settlement of any market. If the outcome of a market cannot be verified officially, we reserve the right to void them or delay the settlement until official confirmation.

26.7.4 In the case of an incorrect settlement of markets, we reserve the right to correct them anytime.

26.7.5 Where there is a conflict between the official results and the results posted on the results section of the Company’s Website, the conflict shall be resolved by reference to the Company’s video recording of the particular Event to determine the correct result. However, if no such video recording is available, then the correct result shall be determined in accordance with the result of the particular Event’s relevant governing body as published on its official website. If the official website is unable to provide the result or official website’s posted result is manifestly wrong, then the Company reserves the right to make decisions/ amendments to determine the final result. The Company’s decision is final and binding in this regard, however we will give our justification for the result upon request. This may include video evidence.

26.7.6 In the case of any obviously incorrectly displayed or calculated prices, we reserve the right to void betting. This includes a deviation of more than 100% in the pay-out compared to the market average. Any bet inadvertently accepted after an event has finished will be void.

26.7.7 Unless a specific reference is made in the individual section that covers the sport, settlement of all markets will be based on the official competition rules.

26.7.8 Unless a specific reference is made in the individual section that covers the sport, opponents must start the match for ‘head to head’ match bets to stand.

26.7.9 When no price is quoted for a tie and the official competition rules do not determine a clear winner or the official result is a tie, dead heat rules will apply. In a ‘Dead Heat’ the stake money on a selection is divided by the number of runners involved in the dead heat. The full odds are then paid to the divided stake, with the remainder of the stake money being lost.

26.7.10 Where bets are available on whether a specific number is odd or even, Zero will count as even and unless otherwise stated (in the market or in the individual sport rules) extra time, overtime and extra innings will not count

26.7.11 Where there is no action in an event after a bet has been placed the bet will be void.

26.8 Bet Delay Acceptance

26.8.1 Bets placed during an Event (‘Live Betting’) will almost certainly be subject to a delay, which will vary by sport and competition.

26.8.2 If any of the disruptions mentioned in this Section happen before the countdown timer ends, all bets placed using Timer Acceptance are immediately void:

•  If there appears to be a possible red card or a red card is actually given;
•  If there is a possible penalty or a penalty is given;
•  If there appears to be a possible goal or a goal is scored by any team;
•  Fortuitous events including, but not limited to, failure in any equipment or telecommunication that prevents the correct placing, accepting, recording or notification of bets, delays or interruptions in operation or transmission, communication lines failure.

26.8.3 When using our website, and subsequently the Timer Acceptance feature, the Customer acknowledges that the current score, time elapsed and other data provided on this site (including ‘Live’ TV pictures) while coming from a “live” feed provided by a third party is subject to a time delay and/or may be inaccurate, and that any bet placed based on this data is entirely at the customer’s own risk. The Company provides this data and accepts no responsibility for any loss (direct or indirect) suffered by the customer as a result of his reliance on it.

26.8.4 We reserve the right to refuse the whole or part of any bet without offering any explanation.

26.9 Maximum Winnings

26.9.1 Maximum bet limits vary from sport to sport and from game to game.

26.9.2 Minimum bet per event is 0.5 (five tenths) in the currency of the customer account.

26.9.3 A bet is accepted on the basis that it is the investment of one customer only.

26.9.4 The maximum amount that can be won (excluding stake) by one customer in one days betting regardless of stake is 150 000 (one hundred fifty thousand) CAD or equivalent in your account currency. Where bets have been placed on different days, the maximum amount that can be won in one day’s betting is determined by the day on which the final event on each bet is resolved, rather than the day on which each individual bet is placed.

26.9.5 The maximum numbers of selections in multi-bets and system bets is 30 (thirty) selections.

26.9.6 The maximum withdrawal amount from a no deposit bonus (loyalty bonus or a Bonus Bets bonus) is x3 (three) of the initial amount of the received no deposit bonus. The rest of the winnings that exceed this amount will be deducted by the Company.

26.9.7 In order to be able to request a withdrawal, the minimal wager of the Bonus Bets winnings has to be x3 (three). The customer has to roll over the amount of his winnings from the Bonus Bets, that was credited to his account, at least 3 (three) times on either single or multibet. Any bets made on Events with odds less than 1.50 (-200) (one and five tenths), will not be counted in the wagering of the winnings. Only bets which are settled as won or lost are counted towards any type of rollover requirements.

26.10 Time of Acceptance

26.10.1 If, for any reason, a bet is inadvertently accepted after the event or match has started the selection(s) affected will be made void. The only exception would be if the Event in question is covered by our ‘in running’ or Live service.

26.10.2 We reserve the right to amend obvious errors, and accept bets after an Event has started by mutual consent. If at the time the bet was placed, the race or event was resolved or at a stage where the client could have had any indication of the outcome we reserve the right to void that selection.

26.10.3 In the event of there being a dispute over the time at which a bet was placed, then the time at which it was recorded on our Servers will govern the settlement.

26.11 Live or In-Running Betting

26.11.1 Live or in-running betting is, by nature, subject to large and sudden changes in odds as the Event unfolds. For this reason, we cannot guarantee that prices will always be available, and reserve the right not to offer odds throughout the entire match at our absolute discretion.

26.11.2 In addition, we reserve the right to refuse or void bets, even when prices are displayed on our website, if due to circumstances outside of our control the prices shown are wide of the industry market price at the time the bet is placed. Our decision regarding this is final.

26.11.3 If coverage has to be abandoned and the match finishes regularly, all markets will be settled according to the final result.

26.11.4 If markets remain open with an incorrect score which has a significant impact on the prices, we reserve the right to void betting.

26.12 Specific Betting Types

26.12.1 Outright (Future Bets)

26.12.2 Outright means betting on the winner of an Event, race or tournament.

26.12.3 If a competitor/player does not start an Event, race or tournament then all outright bets on that competitor/player will be lost unless otherwise stated in the specific sport betting rules.

26.12.4 If there are two or more winners, or a “dead heat” is declared in any outright market then your stake is divided by the number of winners, and this new amount is then settled at the full odds (not including the stake). For example, if there are multiple winners of the English Premier League Top Goalscorer market. In our example two players were declared as winners. Your bet of 1,000 (one thousand) on Sergio Agüero (one of the winners) at odds of 3.50 (three and five tenths) (+250) would be settled as follows: (1,000/2) x 3.50. 500 x 3.50 = 1,750 returns.

26.12.5 The term “any other player” (or any other team, score etc.) refers to all competitors or options not named in the market.

26.12.6 The term “others on request” refers to any unquoted player, team or score etc. Should you require a price for a selection not named in the market please contact our customer service and we will add in the selections you request. In all instances we will attempt to offer all obvious outcomes. For markets that refer to ‘Others on Request’ where a selection not named is the Winner. All bets would be settled as losers.

26.13 Moneyline

26.13.1 Moneyline means betting on one competitor or team to defeat another in an Event or to be placed higher in an Event match-up. Remaining Moneyline rules are set out in the Specific Event Betting Rules.

26.13.2 The term “The Field” refers to all competitors other than the competitor named in the Moneyline match up.

26.14 Handicap and First Half Handicap

26.14.1 Handicap means betting when one competitor or team receives a virtual head start (effectively leading by that head start before the Event begins). The winner is the competitor or team with the better score after adding the given handicap to the result. For both totals and sides betting all stakes are returned when the final score falls on the handicap line (in America termed as a ‘push’). Remaining Handicap rules are set out in the specific Sport Betting Rules.

26.14.2 First Half Handicap means betting on the team with the better score after adding the given handicap to the result of the first half of an Event.

26.15 Over/Under and First Half Over/Under

26.15.1 Over/under means betting that is determined by the total number of points (or goals, games etc.) in the final result of an Event. If the total is more than the Over/under pre-designated line then the winning result is Over; if the total is less than the Over/Under pre-designated line then the winning result is Under.

26.15.2 First half over/under means betting that is determined by the total number of points in the result of the first half of an Event. If the total is more than the over/under pre-designated line then the winning result is Over; if the total is less than the over/under pre-designated line then the winning result is Under.

26.16 Odd/Even, First Half Odd/Even, Single Team Odd/Even

26.16.1 Odd/even means betting that is determined by whether the total number of points (or goals, games etc.) in the final result of an event is odd or even. For all odd/even markets zero is counted as even for settlement purposes.

26.16.2 First half odd/even means betting that is determined by whether the total number of points at the end of the first half of an Event is Odd or Even.

26.16.3 First half bets will be void if an Event is abandoned before the end of the first half. But if an Event is abandoned after the end of the first half, all First half bets will be valid.

26.16.4 Single team odd/even means betting to predict whether the full-time score of a specific team in a match will be odd or even.

26.16.5 Any extra-time or overtime added in the match will not be counted for purposes of determining the full-time score except where stated either in the market or the individual sport rules.

26.17 Multiple Bets/Parlays

26.17.1 Multiple bets (or parlay) means bets in a combination of two or more selections placed as one wager. If all selections should win then the Multiple wins and will be paid at the combined odds of all selections. If one (or more) selections should fail to win then the multiple loses. If one (or more) selections should be postponed or void for any reason, then the odds for that selection will revert to 1.00 (-) (one) odds.

26.17.2 During a match or Event (in play) if any part of the bet is rejected the whole multiple will be rejected. In play Events and pre-match events may be included in the same multiple.

26.17.3 Multiple bets are not accepted where the outcome of one part of the bet contributes to the outcome of another. E.g. No goalscorer and 0-0 correct score in the same match. Our system should reject such bets but if taken in error the stakes will be equally divided as single bets. If you are unsure if your bet is related please check with customer service prior to placing your wager. The decision of the Company as to whether selections are related will be final.

26.18 Cash-Out

26.18.1 The Company offers the option of Cash-Out before an event or market is finalised. If the Cash-Out request is successful, this will be displayed and the bet will be settled immediately. The actual final result of the related market will have no impact on the Cash Out amount. The Cash Out amount offered at any time is the total amount that will be returned to your account if accepted. If a bet is placed with the intention of using Cash-Out, the Company cannot guarantee that the Cash-Out feature will be always available. The Company reserves the right to reverse the settlement of a Cash Out if the bet, or a market is settled in error in addition to correcting obvious errors.

26.19 Other Player Specials

26.19.1 For the following player special markets, bets apply to regular time plus overtime (if any), a potential penalty shootout won’t count for settlement. Settlement applies to any player who enters the pitch unless stated otherwise on the market name (“starting line up”). In that case, If the listed player is not in the starting lineup of the match, the bets are settled as void.

26.20 Supported match formats

 The possible supported formats for both prematch and live bets are 2×25, 2×30, 2×35, 2×40, 2×45, 3×30.

 For matches with duration smaller than 50 minutes or bigger than 90 minutes, all markets will be voided. In all other cases, bets will stand normally. For format 3×30 , halftime’s duration will be calculated as ‘’Total match duration / 2’’. Our company doesn’t take any responsibility over unexpected changes on formats and eventually relevant settlement based on our rules, the risk is on client’s side and it’s included in the acceptance of the T&C during their registration

26.20.1 Player H2H Markets : If the listed player does not participate at all in the match, the bets are settled as void. In case of a tie between the players, bets are void.

26.20.2 Player Total Yellow Cards: Any Yellow Card shown after the full-time whistle has been blown will be disregarded. In the event of a match being abandoned before 90 minutes have been played then all bets will be void unless settlement of bets is already determined.

26.20.3 Player Total Fouls: A foul conceded is defined as any infringement penalized as foul play by a referee that results in a free-kick or penalty event.

• Offsides are not given as a foul conceded.
• Incidents where a match official has played advantage and subsequently cautioned a player, do not contribute towards the total foul count for the player. In these scenarios a free-kick or penalty event must occur for a foul to be awarded.

26.20.4 Shot on Target:

 A shot on target defines any goal attempt that:

 a) Goes into the net regardless of intent – For goals only

 b) Is a clear attempt to score that would have gone into the net but for being saved by the goalkeeper or is stopped by a player who is the last-man with the goalkeeper having no chance of preventing the goal.

 Shots directly hitting the post or crossbar are not counted as shots on target, unless the ball goes in and is awarded as a goal.

 Shots that are blocked by another player, who is not the last-man, will not be counted as a shot on target.

26.20.5 Shot off Target:

 A shot off target defines any clear attempt to score that:

 a) Goes over or wide of the goal without making contact with another player.

 b) Would have gone over or wide of the goal but for being stopped by a goalkeeper’s save or by an outfield player.

 c) Directly hits the post or crossbar and a goal is not scored.

 Blocked shots are not counted as shots off target.

26.21 Settlement of Asian Lines

 *Applies for all markets that may have asian lines as available selections across all sports (points/sets/ games/rounds/etc. may be applied instead of goals).

26.21.1 Total goals Table

Asian Goal Line Selection	Total Goals scored	Selection Result	Asian Goal Line Selection	Total Goals scored	Selection Resul
Over 0.5	0	Lost	Under 0.5	0	Won
	1 or more	Won		1 or more	Lost
Over 0.75	0	Lost	Under 0.75	0	Won
	1	Half-won		1	Half-lost
	2 or more	Won		2 or more	Lost
Over 1	0	Lost	Under 1	0	Won
	1	Void		1	Void
	2 or more	Won		2 or more	Lost
	0	Lost		0	Won
Over 1.25	1	Half-lost	Under 1.25	1	Half-won
	2 or more	Won		2 or more	Lost
Over 1.5	1 or less	Lost	Under 1.5	1 or less	Won
	2 or more	Won		2 or more	Lost
Over 1.75	1 or less	Lost	Under 1.75	1 or less	Won
	2	Half-won		2	Half-lost
	3 or more	Won		3 or more	Lost
Over 2	1 or less	Lost	Under 2	1 or less	Won
	2	Void		2	Void
	3 or more	Won		3 or more	Lost

Explanation of Half-won / Half-lost results: A half-won selection has half of the stake considered as won and the other half considered as void. A half-lost selection has half of the stake considered as lost and the other half considered as void.

26.21.2 2-way Handicap Table

2-way Handicap Selection	Final Outcome	Selection Result	2-way Handicap Selection	Final Outcome	Selection Result
Team A (-0)	Team A wins	Won	Team A (+0)	Team A wins	Won
	Draw	Void		Draw	Void
	Team A loses	Lost		Team A loses	Lost
Team A (-0.25)	Team A wins	Won	Team A (+0.25)	Team A wins	Won
	Draw	Half-lost		Draw	Half-won
	Team A loses	Lost		Team A loses	Lost
Team A (-0.5)	Team A wins	Won	Team A (+0.5)	Team A wins or Draw	Won
	Draw or Team A loses	Lost		Team A loses	Lost
Team A (-0.75)	Team A wins by 1 goal	Half-won	Team A (+0.75)	Team A wins or Draw	Won
	Team A wins by 2 or more goals	Won		Team A loses by 1 goal	Void
	Draw or Team A loses	Lost		Team A loses by 2 or more goals	Lost
Team A (-1)	Team A wins by 1 goal	Void	Team A (+1)	Team A wins or Draw	Won
	Team A wins by 2 or more goals	Won		Team A loses by 1 goal	Void
	Draw or Team A loses	Lost		Team A loses by 2 or more goals	Lost
Team A (-1.25)	Team A wins by 1 goal	Half-lost	Team A (+1.25)	Team A wins or Draw	Won
	Team A wins by 2 or more goals	Won		Team A loses by 1 goal	Half-won
	Draw or Team A loses	Lost		Team A loses by 2 or more goals	Lost
Team A (-1.5)	Team A wins by 2 or more goals	Won	Team A (+1.5)	Team A wins or Draw or loses by 1 goal	Won
	Team A wins by 1 goal or Draw or Team A loses	Lost		Team A loses by 2 or more goals	Lost

Explanation of Half-won / Half-lost results: A half-won selection has half of the stake considered as won and the other half considered as void. A half-lost selection has half of the stake considered as lost and the other half considered as void.

26.22 Fast Markets / Interval Markets

• Markets will be settled based on the goal time announced by TV. If this is not available, the time according to the match clock is considered.
• Goal markets are settled based on the time the ball crosses the line, and not the time the kick is made.
• Corner interval markets are settled based on the time the corner kick is taken and not the time the corner is conceded or awarded unless otherwise stated in the market name.
• Booking interval markets are settled based on the time the card is shown and not the time the infringement is made
• Offsides will be settled based on the time when the referee gives the decision. This rule will be applied to any video assistant referee (VAR) situation.
• Penalty markets will be settled based on the time when the referee gives the decision. This rule will be applied to any video assistant referee (VAR) situation.
• Penalties awarded but not taken are not considered

These types of markets may be offered at minute intervals such as: 1, 5, 10, 15, etc; according to the case. Within this offer you can find markets based on Goals, Corner Kicks, Cards with the formula 1X2, Over/Under, Handicap.

1 minute range:

Example : It goes from the second 00:00 to the second 00:59 and so on.

5 minutes range:

Example : Minute 1 to 5 goes from minute 00:00 to minute 04:59 and so on.

10 minutes range:

Example : Minute 1 to 10 goes from minute 00:00 to minute 09:59 and so on.

15 minutes range:

Example : Minute 1 to 15 goes from minute 00:00 to minute 14:59 and so on.

Rule 1: in case that the selected interval market contains the option NO or NONE. So, if the bet is generated in Pre-match it means that in the event there will be NO goals, corner kicks, cards, or the rest; according to the case. If the bet is generated live, it means that from that moment there will be NO goals, corner kicks, cards, or the rest as the case may be.

Rule 2: in the case that any of the intervals selected by the user contains minute 45 (End of the first half) or minute 90 (End of the second half or regular time), the injury/stoppage time minutes granted by the referee will be considered.

1 minute Markets (from min. A to min. B):

• 1 minute total goals from min. A to min. B
• 1 minute total corners from min. A to min. B
• 1 minute total bookings from min. A to min. B
• 1 minute total offsides from min. A to min. B
• 1 minute total penalties awarded from min. A to min. B

5, 10, 15 minutes Markets (from min. A to min. B):

• 1×2 from min. A to min. B
• xth goal from min. A to min. B
• total goals from min. A to min. B
• corner 1×2 from min. A to min. B
• xth corner from min. A to min. B
• corner handicap from min. A to min. B
• total corners from min. A to min. B
• competitor1 total corners from min. A to min. B
• competitor2 total corners from min. A to min. B
• odd/even corners from min. A to min. B

10 minutes 1×2: You have to predict the outcome of the first ten (10) minutes. Events must happen between 0:00 and 09:59 to be classed in the first 10 minutes. Official reports of the leagues organizing the events and reports from official provider will be used to determine the correct outcome.

When will a goal be scored (15 min interval): You have to predict whether a goal will be scored in the time frame selected: 7 possible outcomes:

• 1-15
• 16-30
• 31-45
• 46-60
• 61-75
• 76-90
• none

When will a goal be scored (10 min interval): You have to predict whether a goal will be scored in the time frame selected: 10 possible outcomes:

• 1-10
• 11-20
• 21-30
• 31-40
• 41-50
• 51-60
• 61-70
• 71-80
• 81-90

Video VAR Y/N: You have to predict whether or not there will be a VAR decision (with monitor review) in a selected match during the regular time and Extra time including. The settlement of bets which are placed on VAR markets will be validated on the federation official website.

26.23 RULES FOR CLASSIFICATION MARKETS

To qualify: this market consists of predicting which of the teams will go to the next round of the tournament. For this option, the results given in both the first leg and the second leg will be taken, including extra time and kicks from the penalty spot, if given.

Victory method

In this market we must predict how the team that qualifies to the next round will do it.

For example, if my selection is:

• Home Overtime (Juventus Turin Overtime): I am indicating that the definition of that market will be given during overtime.
• Home team regular time (Juventus Turin Regular time): I am predicting that this market will be defined during regular time + additional minutes of the game.
• Visitor Penalties (Ajax penalties): I am predicting that the market will be defined on the penalty shootout.

26.24 BET BUILDER

The Bet Builder feature gives the player the opportunity to combine selections from the same event into one betslip. If one selection that participates in a Bet Builder betslip is void/push, then the whole betslip is void/push as well, REGARDLESS of the outcome of the other selections that participate in the Bet Builder.

For example : in the match LA Lakers vs Toronto Raptors, we create a Bet Builder betslip with LA Lakers to win, Over 220,5 points in the match and Player X Over 29,5 points. In case Player X does not participate in the match, the selection for his points (over 29,5) is settled as void. Therefore, the whole betslip is settled as void as the selection participates in a Bet Builder.

Betting rules and regulations for specific sports

27.1 American Football

27.1.1 All full-time markets, including Live Betting, will be settled on the final result NOT including overtime (unless otherwise stated in these or the market rules). In case of any delay (rain, darkness etc.) all markets will remain unsettled and the trading will be continued as soon as the match continues.

27.1.2  If a match does not start on the scheduled start date, or within 48 (forty-eight) hours then all bets will be void (unless stated otherwise).

27.1.3 If a match starts but is suspended or abandoned within twelve hours of the scheduled start time then full-time bets are still considered valid if 55 (fifty-five) minutes of the match has been completed (Pro and College Football). Bets will also be considered valid if an official result is declared by the relevant governing body. Otherwise bets on suspended or abandoned matches will be void, except for those on markets which have been unconditionally determined.

27.1.4 First-Half results are the sum of the First and Second Quarters. Second-Half results are the sum of the Third and Fourth Quarters, including any Overtime that may be played.

27.1.5 Fourth Quarter results, Quarter with the most points and Double Result markets do not include any Overtime that may be played.

27.1.6 If a match is suspended or abandoned then bets placed on unfinished Halves or Quarters will be considered void. If the designated Halves or Quarters are completed then bets will be valid. As will all bets on any market already unconditionally determined.

27.1.7 The Home/Away venue for NCAA matches are provided as a reference only.

27.1.8 Unless a price is quoted for a tie, any market where the result is a tie will be void.

27.1.9 Specifically for Live Betting, if odds were offered with an incorrect match time (more than 89 (eighty-nine) seconds), we reserve the right to void betting. If a wrong score is displayed we reserve the right to void betting for this timeframe.

27.2 Badminton

27.2.1 Moneyline markets refer to the winner of the match or specified set. Handicap markets are based on either sets or points (please refer to market title); over/under and odd/even markets based on points (unless otherwise stated).

27.2.2 If a player does not start a tournament or match then all bets on that player will be void.

27.2.3 If a player (or pairing) retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.

27.2.4 If a match is postponed or suspended then all bets are still considered valid if the match is completed within 48 (forty-eight) hours.

27.2.5 Golden set is not considered in any of the mentioned markets.

27.2.6 If a team retires all undecided markets are considered void.

27.3 Baseball

27.3.1 All full-time markets, including Live Betting, will be settled on the final result NOT including extra innings except for ‘Who score the Xth point (run) and ‘Which Team will win race to X points’ or otherwise stated. In Japanese or Korean baseball a tie can be declared and in this case moneyline bets will be refunded.

27.3.2 If a game does not start on the scheduled start date (or within 12 (twelve) hours of the scheduled start time) then all bets will be void (unless stated otherwise). If a game is postponed or cancelled before its due start time, all bets are deemed No Action.

27.3.3 For baseball bets to be considered valid then the game must go nine innings (or 8.5 (eight and five tenths) innings if the home team is leading). If a game is ‘called’ or suspended and completed on a subsequent day then all bets (except those which have been unconditionally determined) will be considered void. Specifically for MLB, if a game is ‘called’, or suspended, the winner is determined by the score after the last full inning (unless the home team scores to tie, or takes the lead in the bottom half of the inning, in which case the winner is determined by the score at the time the game is called.) Stakes will be refunded if the home team ties the game and it is then suspended. If a game is ‘called’, or suspended, winners and losers for betting (including Totals) are official after at least 5 (five) innings of play unless the home team is leading after 4.5 (four and five tenths) innings. Other markets will be void unless a winning market has already been established.

27.3.4 If a game is suspended or called in extra innings then the score will be determined after the last full inning, unless the home team scores to tie or lead in the bottom half of the inning, in which case the score is determined at the time the game is called.

27.3.5 First 5 (five) innings bets are settled on the result at the end of five innings. If five innings are not completed, for whatever reason, then all bets will be considered void.

27.3.6 World Baseball Classic games can end early if a team is leading by ten or more runs after the opposing team has batted in at least seven innings or if a team is leading by more than fifteen runs after the opposing team has batted in at least five innings. Should this happen then all bets will be considered valid.

27.3.7 International Baseball games (e.g. Olympic matches) may be called early and for bets to be valid, 6.5 (six and five tenths) innings must have been completed.

27.4 Basketball

27.4.1 All full-time markets, including Live Betting, will be settled on the final result NOT including overtime (unless otherwise stated).

27.4.2 If a match does not start on the scheduled start date (or within 12 (twelve) hours of the scheduled start time) then all bets will be void (unless stated otherwise).

27.4.3 If a match starts but is suspended or abandoned within twelve hours of the scheduled start time then full-time bets are still considered valid if at least 43 (forty-three) minutes of an NBA match, or 35 (thirty-five) minutes of any other basketball match have been completed. Bets will also be considered valid if an official result is declared by the relevant governing body. Otherwise bets on suspended or abandoned matches will be void, except for those on markets which have been unconditionally determined.

27.4.4 First-Half results are the sum of the first and second quarters. Second-half results are the sum of the third and fourth quarters, not including any overtime that may be played. Apart from NBA and WNBA where all second-half markets include any overtime played.

27.4.5 Fourth quarter results do not include any overtime that may be played.

27.4.6 If a match is suspended or abandoned then bets placed on unfinished halves or quarters will be considered void. If the designated halves or quarters are completed then bets will be valid.

27.4.7 The home/away venue for NCAA matches are provided as a reference only.

27.4.8 Unless odds are quoted for the tie any market that results in a tie will be void.

27.4.9 Specifically for Live Betting, if odds were offered with an incorrect match time (more than 2 (two) minutes), we reserve the right to void betting.

27.4.10 All basketball player special markets are settled according to the relevant official source. Potential overtime(s) is/are included in the settlement of all available markets.

27.4.11 Player H2H Markets : Bets apply to regular time plus overtime (if any). If the listed player does not participate at all in the match, the bets are settled as void. In case of a tie between the players, bets are void.

27.5 Bowls

27.5.1 In the event of a match starting but not being completed the player progressing to the next round will be deemed the winner. However set betting will be void.

27.5.2 If a match is postponed to another day bets are void. If a match is interrupted and continued within 48 (forty-eight) hours after initial start time, all open bets will be settled with the final result. Otherwise all undecided bets are considered void.

27.5.3 In case of a retirement and walk-over of any player all undecided bets are considered void.

27.5.4 If the players/teams are displayed incorrectly, we reserve the right to void betting.

27.6 Cricket

27.6.1 All markets do not consider super overs unless otherwise mentioned.

27.6.2 Penalty runs are not considered in any over or delivery market (markets for multiple overs are not considered for this rule).

27.6.3 Twenty 20: all scheduled overs must be played for undecided markets to be settled unless the innings has reached its natural conclusion.

27.6.4 ODIs: a minimum of 90% (ninety percent) of the entire overs allocated for an innings must be played at the time that the bet was struck for markets to be settled unless the innings has reached its natural conclusion.

27.6.5 If a match is cancelled before any play has taken place, then all markets are considered void unless the match is replayed within 48 (forty-eight) hours of its initial starting time.

27.6.6 If the match is tied and the official competition rules do not determine a winner; or if the competition rules determine the winner by a coin toss or drawing of lots, then all undecided markets are considered void.

27.6.7 In the event of an over not being completed, all undecided markets on this specific over are considered void unless the innings has reached its natural conclusion e.g. declaration, team all out, etc.

27.7 Darts

27.7.1 Moneyline and markets refer to the winner of the match. Handicap and over/under markets are based on the number of sets (unless otherwise stated).

27.7.2 If a match is postponed and not started within twelve hours of the scheduled start time then all bets are considered void.

27.7.3 If a player does not start a tournament or match then all bets on that player will be void.

27.7.4 If a match starts but is not completed or is shortened then all bets will be considered void. In the event of a league match starting but not being completed set betting will be void but outright betting will be settled on the official competition rules. Other markets will be void unless a winning selection has already been established.

27.7.5 If the players/teams are displayed incorrectly, we reserve the right to void betting.

27.7.6 Bullseye counts as red check out colour.

27.8 Esports

27.8.1 Moneyline refers to the winner of an esports match-up who may be a team or individual competitor that defeats another or places highest in a match-up.

27.8.2 Tournament winner refers to the winning team or individual competitor in the finals of an Esports tournament.

27.8.3 All markets will be settled on the official results declared by the relevant Esports association or organizing body as may be posted in its official website. Any subsequent disqualifications or changes to the results will not be considered for betting purposes.

27.8.4 If a match-up is postponed, all bets are still considered valid if the match-up is resumed within 48 (forty-eight) hours from original schedule.

27.8.5 If a match-up has started but is not completed due to player disconnection or power interruption, then all bets will be void.

27.8.6 If a match-up was replayed due to a draw, player disconnection or power interruption, then all bets will be void. In case of replay, the replayed match-up will be considered as a separate and new market.

27.8.7 If the number of rounds/maps is changed from the original schedule then handicap and over/under bets will be considered void while moneyline bets will still be considered valid.

27.8.8 All match start dates and times displayed for Esports matches are for indication purposes only and are not guaranteed to be correct. Bets will stand if a match is offered with an incorrect date and/or time.

27.8.9 If the name of a player/team/tournament is misspelled, all bets will still stand unless it’s obvious that the misspelled name is the same as a different entity.

27.8.10 All markets consider overtime, unless stated otherwise in the market name.

27.8.11 If the fixture is listed incorrectly, we reserve the right to void all bets.

27.8.12 Where an event involves the same two players or teams playing multiple games or maps, for example “best of 3”, and one or more games or maps are not played because the result of the event has already been determined, bets on unplayed games or maps are void and stakes refunded.

27.8.13 Counter Strike:GO Rules

 — Where Overtime can be played, this will be included in the settlement of markets; unless the Draw participant is quoted for a specific market, in which case settlement will be based on the statutory number of rounds.

 — Most map bets are based on the scheduled number of rounds excluding extra rounds played in the event of a draw. If, however, a map winner market is offered without a “draw” selection then this is settled in favor of the overall winner of the map including extra time if played.

 — Title-specific vocabulary:

•  T / CT (Terrorists / Counter-terrorists): title specific name of Dark / Light team
•  Round: Team wins Rounds to win the Map. Round is won when 1) one team eliminates the other 2) by Terrorists when they successfully detonate the bomb 3) by Counter-terrorists when the bomb does not detonate in 120 seconds from the start of the Round. First team to score 16 Rounds wins the Map.
•  Overtime: In case of Map draw score, first overtime is being played in Bo6 format. In case of another draw , next overtime with the same rules will be played. This process repeats until one team wins overtime.
•  Overtime rules can be tournament-specific.
•  Pistol round: 1. and 13. round on a particular Map.

27.9 Floorball

27.9.1 Unless stated otherwise, all floorball bets are settled on 60 (sixty) minutes play.

27.9.2 If a match is abandoned all bets are void unless an official result has been declared or a winning market has already been established. If a match is postponed bets are void if not played within 24 (twenty-four) hours of the scheduled start time.

27.10 Futsal

27.10.1 All bets are based on the result at the end of the scheduled 40 (forty) minutes (2 x 20 minutes) regulation time. Extra-time or penalties DO NOT count.

27.10.2 If a match is postponed, or is suspended and is not resumed within 48 (forty-eight) hours of the scheduled start time, then all bets will be considered void except where unconditionally determined.

27.10.3 If a match begins before the scheduled time then only bets made before the actual kick-off will be considered valid. All bets placed after the starting time will be considered void, except for Live Betting.

27.10.4 If the team names or category are displayed incorrectly, we reserve the right to void betting.

27.10.5 Golden set is not considered in any of the mentioned markets.

27.10.6 If a team retires all undecided markets are considered void.

27.11 Golf

27.11.1 All golf bets are settled according to the official tournament results.

27.11.2 If a competitor/player does not start an Event, race or tournament then all outright bets on that competit outright or/player will be lost unless otherwise stated in the specific sport betting rules. If a golfer retires or is disqualified during a tournament or specified round then all bets on that golfer will be lost.

27.11.3 If a tournament or specified round is delayed or suspended then all bets will remain valid for forty-eight hours after the scheduled finish time.

27.11.4 When a tournament is reduced by weather or other outside influences then bets will be settled on the outright winner as long as eighteen holes have been played. If there is no play after an outright bet has been struck, it will be void, unless the event is to be played over different courses, in which case all bets will be void.

27.11.5 A player is deemed to have played once they have teed off. In the event of a player withdrawing after having teed off, stakes will be lost on outright or 18 (eighteen) hole betting. If a player should, having teed off, withdraw during the tournament for whatever reason then he will be deemed to have finished last for betting purposes.

27.11.6 Play-offs are included to determine the tournament winner. Dead heat rules will apply for placings.

27.12 Handball

27.12.1 All full-time markets, including Live Betting, will be settled on the final result at the end of normal time. Extra-time and penalty shoot-outs do not count for full-time markets unless otherwise stated.

27.12.2 If a match is postponed, suspended or abandoned and not resumed within 48 (forty-eight) hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined or an official result is declared. Bets will also be considered valid if an official result is declared by the relevant governing body.

27.12.3 If the match goes to a seven-metre shootout; the markets ‘Who scores the Xth point?’ and ‘Which team will win the race to X points?’ will be voided.

27.12.4 Specifically for Live Betting, if odds were offered with an incorrect match time (more than 3 (three) minutes) we reserve the right to void betting.

27.13 Ice Hockey

27.13.1 Full-time markets may be offered as either “regular time only” or “including overtime and penalty shootouts” or both. For matches that are decided by a penalty shoot-out then the winning team will have one goal added to their score to determine the final result. All markets (except period, overtime and penalty shootout markets) are considered for regular time only unless it is mentioned in the market.

27.13.2 If a match does not start on the scheduled start date (or within 48 (forty-eight) hours of the scheduled start time) then all bets will be void (unless stated otherwise).

27.13.3 If a match starts but is suspended or abandoned within 48 (forty-eight) hours of the scheduled start time then full-time bets are still considered valid if 55 (fifty-five) minutes of the match has been completed. Bets will also be considered valid if an official result is declared by the relevant governing body. Otherwise bets on suspended or abandoned matches will be void, except for those on markets which have been unconditionally determined.

27.13.4 For period betting, a period must be completed for bets to be considered valid.

27.13.5 Third period results do not include any overtime or shoot-outs that may be played.

27.13.6 Ice hockey Live Betting is settled on the result at the end of normal time (three periods). Overtime and shoot-out results do not count – unless otherwise stated. If a market remains open when the following events have already taken place: goals and penalties, we reserve the right to void betting. If odds were offered with an incorrect match time (more than 2 (two) minutes), we reserve the right to void betting. If a wrong score is entered all markets will be cancelled for the time when the incorrect score was displayed.

27.13.7 In 60 (sixty) minute betting a price will be offered for the draw and in the event of a draw stakes on teams to win in 60 (sixty) minutes will be lost.

27.14 Motor Sports

27.14.1 Motor Sports include, without limitation, Formula One, Moto GP and A1GP.

27.14.2 Podium positions will count as the official result, regardless of any subsequent disqualification or amendment to the race result. If there is no podium ceremony then the result is that declared by the relevant governing body immediately after the end of the race. Qualifying markets are based on the final qualifying positions declared by the governing body immediately after the end of qualifying.

27.14.3 If the scheduled venue is changed then all bets will be considered void.

27.14.4 If a race is postponed then all bets are still considered valid if the race is started before the forty-eight hour expiration, otherwise all bets will be considered void. If a race starts but is not completed then all bets will remain valid if an official result is declared. If no official result is declared then all bets will be void.

27.14.5 A motor race is deemed to have started when the signal is given to start the warm-up lap. If a competitor is not ready to start from the grid (or pit lane) then bets on that racer will be lost in outright bets. If a competitor fails to start the official qualifying session then pole position bets on that racer will be void.

27.15 Rugby League

27.15.1 All full-time markets, including Live Betting, will be settled on the final result at the end of the match. Markets are based on the result at the end of a scheduled 80 (eighty) minutes play unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time, time allocated for a penalty shootout or sudden death.

27.15.2 If a match is postponed, suspended or abandoned and not resumed within 48 (forty-eight) hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined. Bets will also be considered valid if an official result is declared by the relevant governing body.

27.15.3 First Half markets refer to the result of the first half only. All bets will be considered void if the specified half is not completed.

27.15.4 In handicap betting, a tie price will usually be quoted and if the game is a draw on the handicap, then bets on each team will be losers.

27.15.5 In the event of a change of venue, bets will stand providing the change isn’t to the opponent’s ground. In this instance bets will be void. In the event of a change of opponent from the one advertised, all bets for that match are void.

27.15.6 If the team names or category are displayed incorrectly, we reserve the right to void betting.

27.15.7 In bets involving total tries/points, penalty tries count.

27.16 Rugby Union

27.16.1 All full-time markets, including Live Betting, will be settled on the final result at the end of normal time (80 (eighty) minutes). Extra-time does not count for full-time markets, unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time, time allocated for a penalty shootout or sudden death. Rugby Sevens markets will be settled at the end of normal time (usually 14 (fourteen) or 20 (twenty) minutes). Extra-time does not count for full-time Rugby Sevens markets.

27.16.2 If a match is postponed, suspended or abandoned and not resumed within 48 (forty-eight) hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined. Bets will also be considered valid if an official result is declared by the relevant governing body.

27.16.3 First Half markets refer to the result of the first half only. All bets will be considered void if the specified half is not completed.

27.16.4 In handicap betting, a tie price will generally be quoted and if the game is a draw on the handicap, then bets on each team will be losers.

27.16.5 In the event of a change of venue, bets will stand providing the change isn’t to the opponent’s ground. In this instance bets will be void. In the event of a change of opponent from the one advertised, all bets for that match are void. If the team names or category are displayed incorrectly, we reserve the right to void betting.

27.16.6 In bets involving total tries/points, penalty tries count.

27.16.7 For both codes of Rugby specifically for Live Betting the following will apply. If the market remains open when the following events have already taken place: score changes or red cards, we reserve the right to void betting. If the market was opened with a missing or incorrect red card, we reserve the right to void betting. If odds were offered with an incorrect match time (more than 2 (two) minutes), we reserve the right to void betting.

27.17 Snooker and Pool

27.17.1 Moneyline and handicap markets refer to the winner of the match. Over/under and odd/even markets are based on the number of frames/racks (unless otherwise stated).

27.17.2 If a player does not start a tournament or match then all bets on that player will be void.

27.17.3 If a match starts but is not completed then all bets are considered void, except for those on markets which have been unconditionally determined.

27.17.4 In the event of a league match starting but not being completed frame betting will be void but outright betting will be settled on the official competition rules.

27.17.5 If a match is postponed all bets will be void unless the match is re-scheduled within 24 (twenty-four) hours of the original start time.

27.17.6 In the case of a retirement of a player or disqualification all undecided markets are considered void.

27.17.7 In the case of a re-rack settlement stays if the outcome was determined before the re-rack.

27.17.8 No fouls or free balls are considered for settlement of any potted-colour market.

27.17.9 In case of a frame starting but not being completed, all frame related markets will be voided unless the outcome has already been determined.

27.17.10 If the players/teams are displayed incorrectly, we reserve the right to void betting.

27.18 Soccer

27.18.1 Where matches are scheduled for play other than regular 90 (ninety) minutes play (e.g. Under 17 (seventeen) Tournaments or special time periods of play on various tournaments or friendly matches) all bets will be settled at the end of that scheduled time.

27.18.2 Where less than regular time is played, the Company reserves the right to suspend settlement of all bets pending the official result of that match.

27.18.3 Unless non regular time matches are expressly indicated on the website prior to a soccer matches, bets taken on such matches will be considered void.

27.18.4 If a soccer match is postponed, unplayed, or is abandoned or suspended and not resumed within 48 (forty-eight) hours from the scheduled commencement time (and the Venue remains the same), then the match is void (irrespective of any official decision to honour the result). The outcome of all bets on abandoned/suspended matches is at the sole discretion of the Company; however bets will stand on any market where the outcome is already decided. A match that is moved to accommodate TV schedules (i.e. from Saturday at 3pm to Sunday at 4pm) will not be treated as a postponed match for the purposes of this rule and all bets will stand.

27.18.5 First Half Betting applies to first half play only. If a match is abandoned during the first half then all bets are considered void. If a match is abandoned during the second half then all first half bets are still valid.

27.18.6 The Company provides information (e.g. neutral ground, Red card, timer, statistical information, dates, commencement, etc.) as a service and accepts no liability whatsoever in the case of any error. It is the customer’s responsibility to be aware of the correct information for any match.

27.18.7 Unless otherwise stated, if a match is scheduled to be played on neutral ground but is actually played on a non-neutral pitch or vice versa, all bets are considered valid. In the event of a change of venue (home team plays away or vice versa), all bets on the match will be considered void. Bets will also be considered void if the home and away team names are wrongly stated in reverse (home team is always listed first).

27.18.8 For Live Betting, bet placement is allowed up to the ninetieth minute in addition to any injury time added, until full time for most games (at the discretion of the Company). Any actions other than the ones mentioned in the clause, will be considered Safe Play and thus all pending bets placed may be considered for acceptance: Play in or around the penalty spot area; a penalty; and free-kicks deemed by the Company as dangerous and offer the possibility of a goal may result in suspension of all markets.

27.18.9 For Live Betting, all pending bets will be automatically rejected as of the moment the referee ends the match in half time and/or full time.

27.18.10 If the market remains open when the following events have already taken place: goals, red or yellow-red cards and penalties, we reserve the right to void betting. If the market was opened with a missing or incorrect red card, we reserve the right to void betting. If odds were offered with an incorrect match time (more than 5 (five) minutes) we reserve the right to void betting. If a wrong score is entered, all markets will be cancelled for the time when the incorrect score was displayed.

27.18.11 All odds are subject to fluctuation and are based on the result at the end of 90 (ninety) minutes regular time play (except half time, first half markets, overtime and penalty shootout). Markets are based on the result at the end of a scheduled 90 (ninety) minutes play unless otherwise stated. This includes any added injury or stoppage time but does not include extra-time, time allocated for a penalty shootout or golden goal. Occasionally prices will be offered to qualify (outright) in addition to 90 (ninety) minute prices.

27.18.12 If the team names or category are displayed incorrectly, we reserve the right to void betting. If a team plays a different opponent to the one listed that selection will be void.

27.19 Soccer Markets

27.19.1 There are various markets in Soccer that warrant their own individual Rules:

27.19.1.1 Goalscorers

•  Bets apply to regular time only. Own goals are (based on official authority) omitted or count as “No GoalScorer” if the game has only ‘own goals’. If for any reason an unlisted player scores a goal all bets on listed players stand.
•  Bets on First GoalScorer will be considered void if a player never plays or comes on the pitch after the first goal of the game has been scored, except in the case of an own goal, which is ignored. All players who took part in the match since kick off (or previous goal in the case of Next GoalScorer) are considered as runners.
•  Bets on Last or Next GoalScorer will be considered void if a player never plays. Player to score Last Goal applies for any player, whatever the time he entered the game. Bets on Anytime GoalScorer, apply to any player involved in the game, regardless of the time they enter the game. Bets on Anytime GoalScorer will be considered void if the player takes no part in the Match.

27.19.1.2 Booking Markets

•  A yellow card counts as one card. A red card counts as two cards. If a player gets one yellow plus a second yellow and subsequently a red card – this counts as three cards overall. As a result, a player cannot receive more than 3 (three) cards in a match. Settlement will be based on all available card data that appears during the regular playing time of an event. Cards shown after the final whistle will not be taken into consideration. Cards for non-playing participants (including Players that have already been replaced, coaches, Managers, players on the bench who have not taken part in the match) are not taken into consideration.

27.19.1.3 Booking Markets including Points

•  A yellow card counts as 10 (ten) points and any red or second yellow/red card as 25 (twenty-five) points. The second yellow for a player that leads to a red card is not counted. As a result, a player cannot receive more than 35 (thirty-five) points per match. Settlement will be based on all available card data that appears during the regular playing time of an event. Cards shown after the final whistle will not be taken into consideration. Cards for non-playing participants (including players that have already been replaced, coaches, managers, players on the bench who have not taken part in the match) are not taken into consideration.

27.19.1.4 Corners

•  Corners won but not taken do not count for market settlement. A corner is counted for settlement of bets only in the case it is executed.

27.20 Table Tennis

27.20.1 Moneyline markets refer to the winner of the match or specified set. Handicap markets are based on either sets or points (please refer to market title); over/under and odd/even markets based on points (unless otherwise stated).

27.20.2 If a player does not start a tournament or match then all bets on that player will be void.

27.20.3 If a player (or pairing) retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.

27.20.4 If a match is postponed or suspended then all bets are still considered valid if the match is completed within 48 (forty-eight) hours.

27.20.5 First Set Winner (Second, Third Set Winner etc.) refers to the result of the specified set. All bets will be considered void if the specified set is not completed.

27.20.6 In the case of a match not being finished all undecided markets are considered void.

27.20.7 If the players/teams are displayed incorrectly, we reserve the right to void betting.

27.21 Tennis

27.21.1 Moneyline markets refer to the winner of the match or specified set. Handicap markets are based either on sets or games (please refer to market title); over/under and odd/even markets based on games (unless otherwise stated).

27.21.2 If a player does not start a tournament (outright betting) then all bets on that player will be lost. In the case of match betting, then all bets on that player will be void.

27.21.3 If a player (or pairing) retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.

27.21.4 If a match is postponed or suspended then all bets are still considered valid if the match is completed.

27.21.5 All bets will still be considered valid regardless of any change of venue or court surface (including moving matches from outdoor to indoor courts or vice versa). In case of any delay (rain, darkness, etc.) all markets remain unsettled and any Live trading will be continued as soon as the match continues.

27.21.6 If the scheduled number of sets required to win a match is changed from that originally scheduled then all bets will be void, except for those that have been unconditionally determined and the match result.

27.21.7 First set winner (second, third set winner etc.) refers to the result of the specified set. All bets will be considered void if the specified set is not completed. In all cases where a match is finished before certain points/games were finished, all affected point/game related markets are considered void.

27.21.8 Game winner markets refer to the winner of a specific game, e.g. Set 1 Game 1; Set 1 Game 2 etc. Should there be a retirement/disqualification during an incomplete game then all bets will be considered void. If a game is completed by the Umpire awarding a ‘penalty game’ then all bets on that game will be considered void (though if the game is completed by the Umpire awarding a ‘penalty point’ then all bets are still valid). If a game is suspended then all bets are still considered valid if the game is completed within 24 (twenty-four) hours.

27.21.9 If a match is decided by a match tie-break then it will be considered to be the third set. Every tie-break or match tie-break counts as 1 game.

27.21.10 If penalty point(s) are awarded by the umpire, all bets on that game will stand.

27.21.11 If the players/teams are displayed incorrectly, we reserve the right to void betting.

27.22 Volleyball and Beach Volleyball

27.22.1 Moneyline markets refer to the winner of the match or specified set. Handicap markets are based on either sets or points (please refer to market title); over/under and odd/even markets based on points (unless otherwise stated). Bets are settled on the official result.

27.22.2 If a team does not start a tournament or match then all bets on that team will be void.

27.22.3 If a team retires or is disqualified during a match then all bets will be void, except for those on markets which have been unconditionally determined.

27.22.4 If a match is postponed or suspended then all bets are still considered valid if the match resumes before the 48 (forty-eight) hour expiration (bets where a winning market has already been established will never be void). With the exception of Olympic Games and World Championships events, bets stand provided it is rescheduled before the closing ceremony.

27.22.5 First Set Winner (Second, Third Set Winner etc.) refers to the result of the specified set. All bets will be considered void if the specified set is not completed.

27.22.6 Golden set is not considered in any of the mentioned markets.

27.22.7 Unless odds are quoted for the tie in the event of tie any means used by the official body to determine the winner will count for settlement purposes.

27.23 Water Polo

27.23.1 All full-time markets, including Live Betting, will be settled on the final result at the end of normal time (four quarters). Extra-time and shoot-outs do not count for full-time markets.

27.23.2 If a match is postponed, suspended or abandoned and not resumed within twelve hours of the scheduled start time then all bets are considered void, except for those on markets which have been unconditionally determined. Bets will also be considered valid if an official result is declared by the relevant governing body.

27.23.3 First Half markets refer to the result of the first and second quarters. All bets will be considered void if the specified half is not completed.

27.24 ММА

27.24.1 Round Group Betting and Winner (Fighter X):

 You have to predict the winner of the match and in which round group will be For betting purposes betting on rounds or groups of rounds is for a fighter to win by KO (Knockout), TKO (Technical Knockout) or disqualification during that round or group of rounds.

 In the event of a Technical Decision before the end of the fight all bets will be settled as a win by Decision.

27.24.2 Draw is scorecard draw. Technical Draw is if the referee stops the fight before the start of the 5th round, for any reason other than Knockout, Technical Knockout or disqualification. In the event of a fight being declared a No Contest all bets will be void and stakes returned.

 In the event of a fighter retiring on his stool between Rounds e.g. 9 and 10, it will count as Round 9 for settlement purposes i.e. the last fully completed round.

27.25 BIATHLON / ATHLETICS

27.25.1 Outrights

•  Winner : You predict that the selected player will be the winner of the tournament/event.
•  H2H: You have to predict which of the two players specified in the bet will achieve the best position in the tournament/event. In case of both players either retiring or being disqualified at the same stage of the competition this bet typology will be deemed void.

Annex 1. Gamification

1. Gamification consists of 4 elements:

• Coins;
• Weekly Challenges;
• One-Time Challenges;
• Cards collections;

2. All registered users are eligible to participate in any and all elements of the gamification.

3. Coins:

3.1. The player can accumulate points by:

• Completing the Weekly challenges;
• Participating and finishing in top positions in our in-house tournaments.

4. Weekly Challenges:

4.1. By placing bets on the Website in Casino the players automatically agrees to take part in the Weekly Challenges.

4.2. Weekly Challenges are divided into the Casino section. The player can choose to complete either one or both sections.

4.3. The challenge is considered «completed» after the player has fulfilled all the conditions of an individual challenge.

4.4. By completing each individual challenge the player gets a specific amount of points:

• in the Sports section the coins for completing each challenge are calculated as: $150 bet paced earns 1 point. Each challenge in the sports section has a minimum required bet amount. The challenge is considered «completed» after the bet is settled as either «won» or «lost»;
• in the Casino section, each challenge has a set amount of points that the player will get as a reward. The more complex the challenge is, the more points the player will receive for completing it.

4.5. In addition to the points earned for each individual challenge, the player can get an additional 50 points for completing 20/40 of Weekly Challenges within a week for each individual section.

5. One-Time Challenges:

5.1. Completing each achievement will automatically reward the amount of coins which will be added to the total balance of coins of the player.

5.2. A player can choose and play for any achievement, there is no order which needs to be followed.

6. Cards collections:

6.1. There are 7 Cards Collections, which consist of 10 Items cards.

6.2. The player can purchase Cards using accumulated coins.

6.3. For the purchase of each Card, the player receives the corresponding prize assigned to this Card.

6.4. The types of prizes the player can receive:

• Bonus Spins:
• A player needs to activate the bonus spins from the Profile section and play them within 7 days from the purchase.
• The winnings from the bonus spins will be credited as a bonus which will need to be wagered 40x times.
• A player will have 10 days to meet the wagering requirement of the bonus.
• The maximum amount which can be released from the bonus into the Real balance will be $75, any amount exceeding that will be voided.

7. For collecting each Collection, that is, for purchasing all Cards in this Collection, the player will receive a cash prize assigned to this Collection.

8. The cash prize will have a wagering requirement of 1x on any Casino games before it can be withdrawn.

9. General Terms and Conditions apply.

Annex 2. Claw Machine

1. The Claw Machine is available to all registered players who are eligible for promotions.

2. The Claw Machine is a real online claw machine. A player makes a deposit to receive one Claw Machine credit, which allows them to start playing, or buy a credit in the Shop. Players can then control the claw to grab a toy, which is equivalent to a prize like Bonus Money. Once all conditions are met, players can claim these prizes directly in their casino account.

3. By making a first deposit of at least $30, players can get one try at the Claw Machine each day.

4. Players are limited to one try every 24 hours. The next try can be made 24 hours after the last qualifying deposit.

5. Each try at the Claw Machine gives players 30 seconds to grab a toy.

6. Each toy caught in the Claw Machine rewards Bonus Money. The available toys and their bonus amounts are:

• Plum: $15 bonus, 30x wagering requirement. A player can convert up to $150 of this bonus to their Real Balance.
• Banana: $30 bonus, 30x wagering requirement. A player can convert up to $150 of this bonus to their Real Balance.
• Strawberry: $45 bonus, 30x wagering requirement. A player can convert up to $150 of this bonus to their Real Balance.
• Clover (Lucky leaf): $60 bonus, 30x wagering requirement. A player can convert up to $150 of this bonus to their Real Balance.
• Diamond: $10 bonus, 1x wagering requirement. There is no limit how much can be converted to the Real Balance.
• If a player wins more than one toy, only one randomly selected prize will be given.

7. The maximum bet allowed while using Bonus Money is $5 until all wagering requirements are met.

8. Different games contribute differently towards releasing the bonus. For more details, refer to the Casino Bonus Terms of the General Terms and Conditions.

9. Wagering requirements must be met within 10 days of activating the bonus. If the requirements aren’t met in time, the bonus and any winnings will be cancelled.

10. Standard Terms and Conditions apply.

Annex 3. Shop

1. In the Shop a player can exchange the current balance of Coins for free picks at the Bonus Crab, Bonuses, Bonus Spins and Bonus Bets on which are applied the following conditions:

1.1. Bonuses:

• After exchanging Coins for the respective bonus, a player will have 10 days to meet the wagering requirements of 40x the bonus amount.
• The maximum amount which can be released from the bonus will be equal to 5x the initial bonus amount. For example: the maximum amount to be credited in the real balance from a $15 bonus will be $75.
• The bonus is only valid in the Casino section. It can not be used in other verticals (Live Casino).

1.2. Bonus Spins:

• After exchanging Coins for bonus spins, a player needs to activate the bonus spins from the Profile section and play them within 7 days from the purchase.
• The winnings from the bonus spins will be credited as a bonus which will need to be wagered 40x times.
• A player will have 10 days to meet the wagering requirement of the bonus.
• The maximum amount which can be released from the bonus into the Real balance will be $75, any amount exceeding that will be voided.

1.3. Bonus Bets:

• Bonus Bets will be valid only in the Sports section, It will not be available for other verticals (virtual sport, casino, live casino etc).
• Bonus Bets should be activated within 24 hours from the moment of receiving. The player must finish the rollover of the winnings within 30 days from the moment of Bonus Bets activation.
• Bonus Bets must be used once by staking its full amount. Winnings from Bonus Bets will be credited to the player’s real balance while the initial stake amount of Bonus Bets will be deducted. The player needs to roll over winnings amount at least 3 times with odds 1.50 (-200), before requesting withdrawal of funds.

2. A player can accumulate Coins for the Shop by:

• Each $150 wagered on any casino games will grant 1 Coins;
• 3% from each deposit will be credited as Coins 3% will be calculated based on the equivalent amount in CAD.
• Participating and finishing in top positions in our in-house tournaments
• Completing weekly challenges;
• Completing one-time challenges

3. General Terms and Conditions apply.